The Importance of ITIL 4
The ITIL 4 Edition of the ITIL framework was released in February 2019 and since then Axelos has been releasing the various reference guidance. Over the last few months in interaction with many professionals it is my firm belief that the context of ITIL 4 needs to be fully understood to appreciate it.
ITIL or the Information Technology Infrastructure Library was created in a different age and time. A time when infrastructure was setup in house. IT companies had tons of IT in-house. Managing application software, systems, networks, databases needed huge teams. Managing huge teams required command and control.
The rise of the internet has seen a tremendous growth of outsourced services over the years. The following table from Statista showcases the historical growth over the years; from $ 45.6 Billion in 2000 to $ Billion 85.6
Over the years, the rise of cloud services is having another major impact on the use of IT in provisioning services.
As per a Gartner report the use of cloud services would be rising considerably as shown below. IAAS (Infrastructure as a Service) revenue alone is projected to grow from $ 30 Billion in 2018 to $ 76 Billion in 2022 and the total cloud market is slated to more than double between 2018 to 2022 to $ 330 Billion.
In this constantly changing scenario where IT is outsourced and procured from the cloud, we see the rise of tens of thousands of companies operating with the same dependability and reliability as the large ones. With smaller teams, managing multiple service providers the skill sets required are vastly different. Command and control now needs balancing with agility, flexibility, availability and security to adapt to changing business requirements in a VUCA world.
Why does Netflix use AWS, when it is competing with Amazon Prime? Does Uber have its own infra or does it use cloud? How much money does UBER pay to Google for Google Maps? Airbnb, arguably the largest “hospitality chain” has limited infra. All the answers point to one thing, today’s IT workforce need agility, grasp of changing technologies, ability to manage change and relationships, work with various other agencies and best practices to get the best of every world.
Another element in the delivery of services is the user experience where design elements play an important part in acceptability. In fact, throughout the customer journey all elements; availability, stability and user friendliness play an important role.
Today’s workforce managing IT infrastructure and providing IT services needed a much-required re-look at the basic framework for managing IT services. ITIL 4 fulfills a sorely needed gap. ITIL v3 was very relevant in an earlier world. Today the need is different.
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5 年To see what has changed with ITIL v4, see: https://valueinsights.ch/-what-is-really-new-with-itil-4/
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5 年Great artcle. Please share more insight about ITIL v4.
Data Science, AI , Machine Learning, NLP, Deep Learning | Founder dasarpAI | AI Technology Leadership | Life Coach
5 年Namaste Sunil You noted a very interesting point. Technology changes with much faster pace than management processes can manage it. But when technology is cheaper and necessary for survival business adapts it as well. Issues is Management moving with older body of knowledge or that one where gap with business need is increasing. You are right when you say agile but this agility understood by community is creating another problem of fragility. This is good provocation for me, let me work or write something which may be useful for businesses. Good article. Keep it up.