Importance of Intelli Warranty Claim Management to OEM in Managing Warranty

For any original equipment manufacturers, success of business depends on After Sales Service provided by them to dealers and to end customers. Selling of different products with wide spread dealers network to end customer does not only help original equipment manufacturer to provide better after Sales Service but managing and providing better Warranty Claim Management service to both dealers and to end customer also gets add as an advantage to original equipment manufacturer to provide better After Sales Service. In the absence of any technology based warranty Claim management system it will be difficult for dealer to identify if the product is under warranty or not and to identify such coverage dealers need to contact original equipment manufacturer which is a long and time consuming process. Intelli warranty Claim management is an online tool which helps not only to dealers to create and submit the different warranty claims but also help original equipment manufacturer to manage the end to end warranty of different products as per business requirement.

Intelli Warranty Claim Management system has automated the steps involved in creation of the claim by Dealers to Original Equipment Manufacturers. Dealers can create a claim in part. While creating any claim, if dealer don’t have enough details which are required to create a claim, they can do so in series of steps. They can enter the details which dealer have and can save the claim in draft. Intelli Warranty Management System provides flexibility to dealer to save the claim without submitting the same and can reopen and enter all the required details and can submit the final claim to original equipment manufacturers. Intelli Warranty Claim Management System is based on latest technology with which steps involved in validation of the claim has been reduced significantly and by providing more insight of the claim submitted by dealers, Original Equipment Manufacturers finds themselves assured about the genuineness and validity of the data entered in the claim.

Whenever any such incident happened due to which products needs to be repair; dealers used to analyze the products and fix the issue to make the machinery in a working condition. Products involve many spare parts and as the cost of repair maybe high, it is very critical for any dealer to check if the products which is under repair and is sold to end customer is under warranty at the time of repair or not. With the detailed information provided by Intelli warranty Claim management system, dealers will get a clear Idea as to what component of products is covered under warranty and what all components are not covered under warranty. Based on the detailed coverage, dealers can give an estimate to the end customer about the cost involved in the repair so that end customer can take the decision accordingly. Also with the details provided by Intelli warranty Claim management system with respect to the coverage of different component of heavy machinery it is feasible for dealer not to create claim for the component which is not covered under warranty and they can directly charge it from and customer. Even if dealer tries to create the claim against the component which is not covered under warranty, Intelli warranty Claim management system will not allow dealer to create the claim.

To achieve the goal of efficient warranty management system at reduced cost, Intellinet online system is developed keeping in focus of the day to day encounters which original equipment manufacturers are facing and helps them provide warranty to dealers and customer at reduce Cost. As most of the resources of original equipment manufacturers are utilized in manufacturing the new line of products and in maintaining the existing products, spare parts and accessories, one of the critical tasks of warranty Claim management is neglected by original equipment manufacturers. After using this online web based solution, Dealers finds them satisfied with after sale service provide by Original Equipment Manufacturers. Dealer’s satisfaction helps in more collaboration between Dealers and Original Equipment Manufacturers and also helps in making warranty claim management an automated process.

For more information and details about how Intelli warranty claim management system can bring drastic change in managing warranty claims and how Intelli warranty claim management system can bring revolution in your current warranty system and boost up your after sales service, visit our website www.intellinetsystem.com.