The Importance of Digital Accessibility in Technology

We want to address accessibility issues at every stage of product development, resulting in products that are easier to use and, ultimately, more empowering for all customers – Bill Gates.

Digital accessibility means more than improving user experience; it is making technology accessible to all, including those marginalized or challenged when it is new. Accessibility can be a basic right, and digital technology must work on that principle to remain useful for all citizens.

Digital Accessibility: A Right for Everyone

Accessibility isn't a privilege; it's a right. We expect digital technology to be inclusive and meet the needs of every person, especially those with disabilities. Accessibility can be defined as "the quality of being usable by everyone, including those with disabilities," and "the quality of being easy to understand and enjoy."

Incorporating digital accessibility into technology development means creating usable and empowering products for all users. This is crucial because new technologies are often challenging for those who are not "digital natives" or have disabilities.

This isn't just about user experience; it influences everyone's daily decisions.

Veridas: Pioneering Digital Accessibility

Convenience and Autonomy for Centro San José Residents, thanks to facial access solutions.

Autonomy is crucial, particularly for individuals with disabilities who may struggle with even simple daily tasks. For example, residents of the San José Center in Pamplona with intellectual disabilities couldn't independently access their rooms due to traditional key systems, requiring constant assistance from a carer or family member.

The rooms are equipped with facial recognition access terminals, allowing residents to come and go independently, thus increasing their freedom and reducing their reliance on others. This innovation allows residents to enter and exit their rooms effortlessly without needing keys or external assistance.

For families, it provides peace of mind knowing that only their loved one has access to their living space, blending independence with security.

ILUNION and Veridas Boost ONCE’s Accessibility and Security with Voice Biometrics Enhancing Authentication for ONCE Vendors

ILUNION Contact Center incorporated voice biometrics to enhance inclusivity and meet the expectations of ONCE vendors. This initiative aims to make the authentication process accessible during customer interactions.

The seamless integration of the voice biometrics solution has made the authentication process hassle-free for users. Comprehensive training on voice registration and system usage was provided to all end-users and ILUNION staff. As a result, over 80% of ONCE vendors have registered their voices in the system. The voice biometrics technology has provided a secure and convenient authentication method, enabling vendors to efficiently and independently contact customer service.

BBVA en México : Improving the Lives of Pensioners

In 2020, 5,954,529 registered Mexican pensioners had to make two trips to a bank branch annually to collect their pensions. This requirement resulted in significant financial and health-related burdens, especially during the global pandemic.

To address this issue, BBVA Mexico introduced Veridas voice biometric authentication. This allowed pensioners to complete the 'proof of life' process from the comfort of their own homes, greatly enhancing their quality of life.

This system is easy to use and culturally inclusive, enabling pensioners to use any language or dialect. It does not rely on smartphones, making it accessible through landlines or basic cell phones.

It is crucial for technology companies to prioritize digital accessibility, from the design phase to integration into society. Innovation's primary focus is to pave the way for greater inclusivity and equity through technological advancement, ensuring people's independence and fulfillment.