Importance of Device Lifecycle Management

Device Lifecycle Management

?Satish Naidoo

November 2021

Organisations are increasingly becoming cognisant of the importance of managing the organisation's devices, making sure it functions effectively and efficiently during the workday. This may be seen as a challenge from the IT departments in organisations when a device may have software or hardware faults that could hinder the productivity of the employee and cause poor customer service. The well-organized and practical solutions of post-purchase lifecycle management of devices have become an essential segment of the overall enterprise mobility management strategy.

Device Lifecycle Management is a solution that aims to reduce and solve this issue in mobility. This solution can benefit an organisation in a variety of ways such as:

?-??????To establish the condition of mobile devices?

Device Lifecycle Management can assist you in managing, tracking, and supporting each mobile device in the organisation. The centralised platform for the management of mobile devices enables the organisation to analyse where faults lie and provide business continuity.?

-??????Improving productivity

Good functioning of a mobile device allows the organisation to focus on their core while simplification of mobile device management can aid in mobile faults. Employees will feel empowered to focus on their tasks and have peace of mind with their devices' smooth, continuous running.

?-??????Increasing the reliability of service

The issue lies in the maintenance of a device post-purchase. Organisations have to regularly manage and maintain these devices, which may directly lead to the satisfaction of the customer who is getting a service from a field worker; therefore, it is extremely important in delivering quality service. Field service organisations need to ensure that their service delivery is delivered timeously when a service request is logged by their customer which means that the mobile devices they use should be as error-free as possible – Device Lifecycle Management aids in this process.

-??????Recovery, renewal to disposition

IT managers have to ensure the devices work from their remote platform using Device Lifecycle Management, which reduces the time it takes for a device to be brought back to the IT department to figure out the fault with a device. The remote platform eliminates the common complexities of the management of devices, which reduces the time it takes for organisations to close off a call.

?-??????Work performance analysis

To measure the performance of the workforce is also simplified by the Device Lifecycle management tool which will allow organisations to accurately track their employee's whereabouts from the service inception till a call is closed.

Outputs will be seen more transparently by organisations and, field service tasks can be accurately measured. Time and costs will be reduced in terms of fixing devices with Device Lifecycle Management. Communications delays will be avoided with this solution as it can be monitored remotely. The workforce will be able to significantly improve their operational efficiency in their field. Lastly, Device Lifecycle Management will be the main solution in enabling productivity and connectivity of the mobile workforce in the field service industry.

Contact [email protected] for more information.

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