Importance of IT Customer Service

Customer service is the backbone of any business. In fact, one study found that 69% of customers stop doing business with a company that provides poor customer service.

It’s no secret that customer service is vital to any organization, regardless of size or industry. The better you understand your customers and their needs, the better you can deliver exceptional customer service.

In this article, we’ll explore what makes a great customer experience, how it affects your bottom line and how you can implement it into your business strategy.

As we all know, there are several ways to ensure that our customers have a good experience when they purchase products or services from us.

But what happens when they have an issue?

In today’s business landscape, companies can’t survive without their customers. And if you think about it, why would they? Customers bring in revenue and profits and can also help you grow your business if you treat them right.

What happens when things go wrong? When a customer has an issue with your product or service, how do you respond?

For starters, you need to be aware of what people expect from their interactions with your company. According to the American Express Global Customer Service Barometer report from 2018, the average American spends $1,200 per year on goods and services —and expects those purchases to be hassle-free and delivered as promised or advertised. And if something goes wrong, that customer isn't likely to ever come back again.

Some of these might surprise you…

• 33% of Americans said that they would consider switching companies after a single instance of poor service

According to the American Express 2017 Customer Service Barometer

• Nearly ? of consumers say that good customer service is key for them to feel loyal towards a brand

According to Zendesk

• 51% of customers will never do business with a company again after a single negative experience

According to Newvoicemedia.com

• 77% of customers would recommend a company to a friend after having a positive experience

According to Temkin Group

• Millennials are willing to spend an average of 21% more for great customer care

According to the American Express 2017 Customer Service Barometer

The customer is king. Exceptional customer service support is rewarded with happy customers, which, in turn, lead to repeated sales and increased brand loyalty.?

In your IT business, quality production and adequate marketing strategies are not enough. You need to develop your customer service as well.

Why Customer Support?

In the age of technology, almost all businesses have some sort of online presence. From personal blogs to large online communities like Facebook, Twitter and LinkedIn, anyone with an internet connection has access to the world. If you want your business to succeed in this digital age, then it needs to be accessible 24/7 through these channels as well as others such as email and telephone inquiries.?

It’s difficult for most businesses owners to take on every customer support request themselves because they don’t have the time or technical expertise required for effective resolution. This is where outsourced IT services come in handy: they provide all-round support services.

This type of customer support is essential for enterprises that have complex IT environments and multiple departments. It is also critical for companies that are going through major changes in their IT infrastructure. In order to provide the best customer service, they need a tool that allows them to manage different types of requests in one place and to track them effectively.

?When it comes to IT support, it’s important for businesses to be able to handle all types of issues that their customers may have. The most common complaints are usually related to computers and mobile devices, but there are also other issues that can arise such as network connectivity or even software problems.

If you want to make sure that your company has the best possible customer service support, then you will need to hire an expert who can handle all of these different types of requests. By working with a professional IT support provider, you can be rest assured knowing that your customers will always be taken care of in the best possible way.

Technology is an excellent way to help your business achieve success. But how do you know whether your current IT support is making you more productive or just costing you money?

While other managed IT companies offer generic solutions for all businesses, we at Lehigh Valley Technology Company take a different approach by listening to your specific needs and designing a specialized solution that’s just right for you. And don’t worry if you don’t know what those needs are; our expert technicians discuss your goals with you and design an appropriate plan based on those goals.

You may be searching for an “IT Company Near Me” or “IT Support Bethlehem PA”. As an IT company, we take pride in servicing small and large businesses throughout Pennsylvania. We have one mission—helping you reach your business goals by providing you the technology that meets your needs. From managed IT to proactive maintenance plans, our team offers the flexibility to choose a solution that fits both the size of your business and budget. Our team has helped hundreds of companies stay up-to-date on the latest technology trends. Let us show you how advanced enterprise networks can help improve productivity, employee morale, and overall profitability while providing peace-of-mind knowing that we are there to service any needs you may have down the road.