The importance of creating goodwill with customers.

Creating goodwill among people is important in almost every area of your life.

Spreading goodwill makes people feel good about you, and it encourages them to spread goodwill to others. In?business, creating goodwill can help you to build relationships that ensure the long-term?success?of your?business.

You can create goodwill in a number of ways, from creating customer appreciation programs to going the extra mile when you are providing a service. In return, your?business?will reap a number of benefits. Here are just a few ways that creating goodwill with customers can help your?business.

Encourages Brand?Loyalty

When you feel good about a company, you want to do?business?with them again and again. Creating goodwill with customers encourages brand?loyalty?by making them feel good about doing?business?with you. Not only does it encourage customers to contact your company the next time they need a product or service that you offer, but it also encourages them to recommend your company to their family and friends, helping you to expand your customer base.

Encourages Forgiveness

Think about how you feel when your neighbour brings you a big tin of cookies at Christmas time. You are probably less likely to be upset when that same neighbour parks in front of your yard or doesn’t bring in their newspaper, letting a pile form in the driveway. The same concept applies to your?business. When you create goodwill with your customers — by going the extra mile, by exceeding their expectations, or by showing them personal attention — they are more likely to overlook your mistakes.

Sets You Apart from the Competition

When customers are having a hard time choosing between companies who have similar products and price points, the goodwill you create can help set you apart from your competition and push them in your favour. Maybe you went the extra mile by tracking down obscure information to answer a question. Or maybe you made a point to learn their children’s names and then made recommendations based on their interests. Whatever it is you do, creating this goodwill can help you stand out from your competitors and gain your customers’?business.

Improves the Value of Your?Business

Investors understand the importance of goodwill and what it builds with customers. If your company has a positive reputation as a result of the goodwill it has built, it will increase its value. This will help you to attract more investors or secure credit more easily if you are looking to expand your?operations, and it will help you to command more in a sale if you choose to sell your?business. Building goodwill builds value.

Conclusion

Never underestimate the value of a kind word or deed in your?business. Every time you go the extra mile for your customers, you are building goodwill,?and you are securing the future of your company. Actively take the time to search out ways to build goodwill with your customers. It is an investment in your company.

Dan Pratt

Founder and Director

Customer Experience Consultant

? ?

Phone: (+44) 07824826721

E-Mail:?[email protected]

Website:?https://www.dapconsultancy.co.uk/

LinkedIn:?https://linkedin.com/in/dan-pratt-dap

Locations: London | Swindon | Paris