Importance of Change Management in the availability of IT systems and technology
Information technology services are increasingly becoming inevitable in all organizations in the modern world. Likewise, the changes in information technology are occurring at a high rate with the vast advancements in modern technology. In an IT organization, it is usually crucial to ensure that these changes do not go way down IT service deliveries but would improve the organization's IT service delivery models?(Sookoo et al., 2021). Implementing a change in the information technology organization calls for ITIL management best practices that minimize the risks associated with the change and ultimately improve the organization's performance. ITIL comprises comprehensive methods for IT services such as asset management and service management that aim to align its services with business needs. The ultimate goal for ITIL management is to ensure effective utilization of changes, whether emanating from internal or external factors, without adverse disruptions to the organization's activities. This call for balancing speed and the risk associated with the change and ensuring that no adverse issues are directed to the customers. Neither does the organization run out of suitable IT services.
The idea of ITIL management has transformed from ITIL3 to ITIL4. Where ITIL4 advocates for "change enabled practice" rather than "change management," which implies the expansion of the scope of general ITIL services(Berger et al., 2020). The main goal of this transition is to increase the number of successful service and product changes by appropriately assessing risks, permitting changes to continue, and monitoring the changed timeline. ITIL 4 acknowledges that service management and best practices may be applied to various business areas.?
The ITIL management practices equip the organization's team and system with the necessary knowledge to differentiate between various incidences and changes and employ the best ITILS management practices to manage such issues purposely to ensure there is no adverse disruption to the organization's performance?(Lopes, 2021). Having ITIL management best practices ensures that the organization makes the effective utilization of changes for the advancement of service delivery models of the organization. These best management practices ensure no disruptions or possible unnecessary costs the organization may incur due to change. All these practices ultimately result in running an organization without any existing issues that may affect employees or customers from within or outside the organization.
Ultimately change management ensures that the organization achieves its set goals since the change management is designed to improve the organization in the long run and regulate the consequences that may emanate from the change(Lopes, 2021). Also, change management helps identify the possible risks that may come along with the change and employs appropriate strategies to mitigate such risks. Eventually, with change management, the organization's operations will continue all the time without any destruction encountered due to infrastructure problems or user issues.
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An IT change management process in all its systems, such as hardware, applications, and networks, guarantees that any modifications are successful, enabling a firm to resume regular operations after implementing the IT change request. To sustain operational performance, all network modifications are deemed necessary(Lopes, 2021). Once the change is correctly handled with the best practices obtained from ITIL, the business benefits in a positive way where it upholds its reputation by making the customers comfortable with the upgraded technology. Integrating change effectively ensures a positive change in the way employees interact within the organization with convenient access to the information. Moreover, the data is perfectly defined and helpful in managing an organization's resources and distribution of authority.