The importance of Candidate Experience in IT Recruitment.

The importance of Candidate Experience in IT Recruitment.

More and more often it is said directly about the lack of feedback from the recruiter or the lack of "taking care of" the candidate during the process. Candidates, especially those from the IT industry, respect their time and require clear messages and feedback - even if they are negative.

Therefore, it is worth considering cooperation with a Candidate Experience Manager. How can you benefit from it?

Statistics show that as many as 77% of candidates who had a memorable Candidate Experience will share it with their networks - they will mention it to friends or on social media, and as many as 38% of candidates are more likely to accept the job offer.

On the other hand, in the case of a negative experience related to the process, as many as 72% of candidates will share it with friends, family, or colleagues… *

As the candidate's path begins with the placement of a job advertisement, the CE manager should take care of the clarity and high quality of this advertisement, the whole application process (the shorter, the better!), and then guide selected candidates through the entire process, constantly offering them support, help and giving feedback.

It is important that candidates receive information on an ongoing basis about what stage of the process they are at and when they can expect a response. Hiring a candidate experience manager is also a great help for sourcers and recruiters.

In addition, the candidate experience manager should bear in mind that contact with the candidate can continue at the stage of rejection or resignation from the process. Regardless of the outcome, it is extremely important to offer candidates to keep in touch in the future or to recommend someone for this position, or to mention your company in their environment.

The Candidate Experience Manager is, therefore, responsible for two things:

1. supervising the work of HR employees (recruiters) so that the process runs smoothly and efficiently, and taking care of candidate experience activities?

• when you run a larger company, hiring a Candidate Experience Manager can be beneficial - such a person looks after the work of recruiters and helps them create a positive candidate experience.

1. taking care of the company's image - even if the candidate resigns from the process or withdraws, his candidate experience will be so memorable that, for example, he will mention your company to other friends in the industry.

Also, if you keep a friendly, good relationship, maybe you can work together in the future?

• ?a good Candidate Experience Manager should take care not only of current candidates but also of past and future ones. CEM understands how important it is to build positive relationships with candidates because it is they who influence the image and success of our company - never the other way around.

The world of HR is smaller than it might seem and it is worth building long-term relationships with people we may meet on our way in the future.

In summary, hiring a CEM will help you with:

- conducting a more efficient recruitment process

- taking care of the company's image, building relationships, and expanding the network of contacts

- relieving the workload of the rest of the HR team.

What do you think?

Is Candidate Experience Manager an essential role in HR departments?

Share your experiences!

* source: https://www.starred.com/ebook-chapter/why-is-candidate-experience-important&sa=D&source=docs&ust=1668499932193314&usg=AOvVaw0ipK5aLSvlU5_vMpjsIjnL