The Importance of Being Called the Right Name
Sara Odorisio
★ Hospitality, Customer Service & Leadership Training | "I help luxury hotels with up to 150 rooms exceed guest expectations and achieve higher satisfaction ratings"
Picture this: you check into a hotel and as soon as you step into your room, there is a welcome message on the TV screen with your name.
How lovely does that feel?
But what if you stay regularly at that hotel and, for the umpteenth time, your name is wrong on the screen?
That's what happened to a couple of regular guests in a hotel I used to work at - Mr. and Mrs. Allen, who one day called the receptionist right after checking in, quite upset that their TV screen showed the wrong name, again!
At that time I didn't really understand why they were so upset - it's just a name on a screen...
...well, I recently had a similar experience with a retail company where even though I had registered an account under my name, they kept calling me by a different one - not even close to mine!
It was frustrating and made me feel like they didn't care about me as a customer.
If you want to go the extra mile, and personalise your customer experience by using their name, make sure you're addressing them by the right name:
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Don't underestimate the power of getting the customer's name right. It's a simple but crucial aspect of customer service that can make customers feel valued and appreciated - every detail counts when it comes to making a positive impression on your customers.
Have you ever had a positive or negative experience based on how a company addressed you by name?
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Maintenance Engineer | 6 Years of Exp | Specialized in Maintenance Operations, Maintenance Management, Lean Manufacturing, Preventive Maintenance, Plant Maintenance, Operations Management, and Continuous Improvement
8 个月I've often encountered people struggling to pronounce my first name, 'Aquib.' While it's a common experience for many, being called by the right name shows respect and acknowledgment. It's a small gesture with a big impact. #Respect #IdentityMatters
Student at university of zanziber
1 年I Remember one day l was in receptionist and wrote wrong details from customer, the customer was upset
Enneagram & Business ?? Being Human. Spreading Hope, Connection, Belonging ?? Leaders & Teams ??Workshops. Coaching. Off-sites. Retreats. 1:1 ??Enneagram 3 ?
1 年I hear you! I’m often Bonet Bonnet Bennett … and I get it, but it’s not that hard!!
Making managers great | People and organisational skills training | Let's have a chat
1 年For some unknown reason it's not uncommon for people to add three extra letters to my surname - so it's not misheard, or mis-typed - it's extended!! quite infuriating. Additional letters and syllable - Worthing to Worthington!! It really does give the impression that whoever is not really paying attention to me!
Supply Chain Transformation & Data Governance professional
1 年Very often, my first name is misspelt. I've learned not to worry too much unless it matters (documents, finances etc). But have just opened first bank accounts for my kids, and 2 out of 3 have had errors in the set up despite having to complete full ID verification with the in branch application. And all the follow up is on me to reprove their ID and waste more time going back to the branch to sort their central shared service errors. Now that matters......