Implementing technology levers like AI, analytics and RPA on existing processes

Succeeding in implementing technology levers like AI, analytics and RPA on existing processes. A few of my thoughts on the topic.

Here is the link to the original post, including some very enriching comments: https://www.dhirubhai.net/feed/update/urn:li:activity:6456137946667028480

In my view, just applying new technologies on a weak process won't result in anything else than a "digitalized poor process"....

Before thinking of optimizing a process using automation, AI, analytics or other levers. We must ask ourselves two key questions:

First question is: do we still need to do this? 

Legacy often plays an important role. We do it because we have done it for years...

Second question is: can we make it more efficiently or effectively? 

The only focus should the outcome of the process. Implementing a new technology lever is very often the opportunity to rethink, optimize the process.

In addition, it is often required to redesign processes to fit with the context of the new technologies we apply. For example, getting the technology to alert the employees when it has produced the expected outcome

>> What do you think of it? Please share your experience?

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#innovation #technology #machinelearning #analytics #automation #artificialintelligence #datascience #rpa #deeplearning #capabilitybuilding #processredesign #lean