Implementing AI in IT Infrastructure Support

So where can we start??

How about the KB articles that already exist in the organization? Take the KB, feed in an ML module, and trigger them based on error codes. Needless to say, it can be implemented at the client level as well as the server level. If there is a well-designed ITSM, every incident might be connected to a KB that solved the issue. Yes, generally, all KBs are attached in the incidents even if it does not work, but how hard is it to add an additional field in ServiceNow where only the KB that solved the issue should be attached?

Another important point to consider is that every error has to be logged in a DB on the device (or do it live, we're already living in a 5G world) that feeds back into the central ML module, which then triggers the solution based on its learning. The first engine might take time, but once it's built, the entire solution can be sold as a service.

Let's take the solution a step further - if the company can collaborate with MS and use their error database (which MS isn't maintaining) to feed in the ML engine, the goal of ultimate IT infrastructure management can be achieved.

That will kill a lot of jobs, right? It might even take me to hell. ??

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