It is Imperative to Disrupt the Conventional Healthcare Silos and Unite

In addressing the intricate challenges of healthcare, the significance of breaking down the isolating silos within and uniting with those outside the healthcare domain emerges.?Removing the divisions that have long separated all stakeholders in finding a healthcare solution is the catalyst for transformative change.

Collaboration across disciplines cultivates an environment where innovative ideas can thrive, unburdened by the confines of traditional paradigms. By removing these barriers, we unlock the potential to explore unconventional solutions and strategies that would have otherwise remained obscured. This collective synergy enhances the quality of care and revitalizes the sense of community within healthcare. Recognizing that our healthcare challenges are too multifaceted for any one group to tackle alone, it is our shared responsibility to bridge gaps, challenge norms, and pioneer a new era of holistic and collaborative healthcare solutions.

This is the seventeenth edition of Let's Make a Ruckus.?This bi-weekly newsletter aims to provide you with knowledge, resources, and connections of value that support your work in healthcare.?We will celebrate ruckus makers, introduce you to those doing work that makes a difference, and keep you informed of upcoming opportunities where you can let your voice be heard and make a ruckus.

Each image shared in this newsletter links to the original post.?To contribute your voice to the conversation, offer a 'like' to demonstrate your support, or read the comments of others, click the image.?The Ruckus Makers highlighted will appreciate your engagement with their shared view.?All featured in this newsletter are individuals I encourage you to follow.

Celebrating a Ruckus Maker

I had the privilege of meeting with Amy Story after following her content here on LinkedIn.?Amy is an experienced PA who worked many years in direct patient care before gaining varied experiences as a consultant. ?She has worked in various clinical settings throughout her career, affording her a unique view of our healthcare system. ?Amy candidly shared her experience of burnout and perception of PAs having little inclusion in their organizations' decision-making.?Her perspective was both enlightening and inspiring, as she expressed a genuine commitment to addressing these concerns. ?

Amy shared her quest to facilitate the construction of bridges that connect diverse voices, fostering robust discussions and collaborative problem-solving. She advocates for an end to the culture of blame, emphasizing the importance of embracing collective responsibility.?Creating an inclusive environment where every perspective contributes to the evolution of healthcare. ?Amy's insights left a lasting impression and aligned with my own desires and efforts.?

Here is an example of Amy's posts - you will notice she is focused on bringing 'humanity back to humans in healthcare.' How can we not celebrate that?!

Subscribe to Amy's newsletter HERE

Explore her website HERE

And follow her posts on LinkedIn. She is making a good ruckus!

Don’t Miss This Opportunity!

Generous registration discount for members of The PX Community to the upcoming Patient Experience Symposium in Boston!

Don't Miss These LinkedIn Posts!

The first section of posts identifies some of the reasons why so many are calling for a transformation in our healthcare system. For example, J. Michael Connors MD shared this about Medicaid/CHIP coverage by state. I am grateful to reside in Washington (state), where we understand the importance of 1) caring for all in need and 2) the cost-benefit of programs such as this for our economy and society.

Alan Shoebridge contributed to this topic of healthcare coverage with this post. Millions losing healthcare coverage. How can this be perceived as a good decision?

Link to article HERE

Anna McCollister 's post, shared by Dave deBronkart , identifies potential problems with AI algorithms created to 'manage' decisions about patients' care needs. Can you tell how Dave feels about this?

I know from my interactions with many members of my family just how confusing it is to transition onto the Medicare system. Lonnie Hirsch shared that many Medicare Advantage enrollees don't understand their plan. They like it but don't understand it. It makes you go, "hmmm..." I appreciated Ashley Conger 's comment/question.

Are you following Eric Bricker, MD yet? If not - START! I learn from him with each post. This one about Billy - the app - give it a try HERE , is very good. And what Eric shared pulled a WTF from someone (me) who does not use that type of language readily.

Following Eric's post is this one from Ann M. Richardson, MBA . I support that those with higher levels of responsibility and whose actions and decisions have great impact (i.e., CEO) deserve higher pay. I have no problem with that. But do they deserve between 253:1 and 1,026:1 the median wage of the others in their organization? No. Definitely not. Especially not in healthcare.

Median is: "denoting or relating to a value or quantity lying at the midpoint of a frequency distribution of observed values or quantities, such that there is an equal probability of falling above or below it." (see Oxford Dictionary). What is the gap as compared to those at the bottom of the pay scale in these organizations?

Link to the article HERE

Drop those payers who do not pay "more" to be 'fairly' paid. And in healthcare this means denying services to many so you can have an operating margin of 17%? Thank you for sharing this Dike Drummond MD . I wonder what the difference in pay is between the lowest, the median, and the top looks like for Friends Hospital?

John A. Marzano - thank you for asking this question. And many thanks for the comments that spark debate from individuals such as Corey Amann, MD, MBA and Nathan (N8) Kaufman .

Katie Boston- Leary, PHD, MBA, MHA, RN, NEA-BC, FADLN shared from her heart - "I just want to be a nurse." Thanks for sharing this for others to see, Greta Rosler .

Link to article HERE

With this article from Benjamin Anderson I gained awareness of Dr. Kurt Stange. Excellent articulation of a reason why we need healthcare transformation.

Link to article HERE

We continue to call on healthcare to change. I appreciate those who recognize that the dysfunctions of our healthcare system are symptomatic of our society. Thank you, Preston Alexander .

And thanks to Ronald W. .

Link to article HERE

7.5 million are misdiagnosed in the ED every year. Through telling our stories, these statistics become more than just a number - we gain an awareness of the people connected to the number.

Keep posting and keep educating - thank you Dutch Rojas !

That's right, Brad Arner , physicians can't own hospitals. But they can be included in the leadership of our hospitals or asked to contribute to important decisions. Too often, they, and other healthcare professionals with valuable insights to contribute, are not included. Thank you for sharing Harry W Severance, MD 's post.

Link to the article HERE

We need to unite and make a ruckus that will make a difference. Casey Quinlan H.U.M.A.N.?? was not shy about being a 'force of nature' regarding what needed to change in healthcare. I am grateful to individuals such as Dave deBronkart and others for celebrating her life and ensuring her efforts are remembered and continued. Casey made a difference, let's continue her efforts forward.

Link to obituary tribute HERE and another HERE

Oh, Leslie Pagel , I am touched by your post. Making a ruckus is not about throwing a fit and causing chaos. It is about being willing to speak up and open the door for discussion and debate!

And at Tom Dahlborg , I celebrate your constant emphasis on TOGETHER. Together let's commit to this truth.

Many share evidence of why we need to change, but we also need to unite and share or create solutions. These next few posts offer solutions.

Stability Healthcare ( Zach Smith, BSN, RN ) offers a solution that requires no large initiative or capital investment - appreciation for the hard work of those in direct patient care.

Ted James, MD, MHCM offers us that part of the solution is a focus on ourselves. When we care for ourselves, we are able to care for others.

Apurv Gupta, MD, MPH offers a solution from John D. Couris , "double down on leading with love and respect."

Link to the article HERE

Sanaa Gupta captured the voice of Dr. Cristina Veloso, demonstrating love for their colleagues in healthcare. Yes, Geoffrey P. Smith - the power of teams who care for each other.

Interesting survey shared by Andy Mychkovsky , regarding telehealth. Opportunities to explore the 'why' behind these perceptions to enhance the value of telehealth.

Investments in nursing education are a positive solution to educating new nurses. How about investments in leadership development and system changes to improve our ability to retain them? Thank you, Angelo Venditti , for offering the need to address culture, the work environment, and care models.

Bruce Berger, PhD offered four well-studied elements contributing to a solution for our healthcare system. Known, but not doing - what is the solution to bridge the gap?

Let's pause and celebrate what is RIGHT in healthcare. Thank you, Angelo Venditti for this share.

This post from Michael Hersh, MD and Kevin Pho, M.D. reminds us of the value of "recognizing the beauty of human connection and shared experiences."

Kristy Schmidt MN, RN, NEA-BC, CPXP, LSSGB shows us the importance of the words we use.

Michael O'brien centers us on the thought that the patient is the quarterback of their healthcare experience. The physician is the coach.

Agreed, Colin Hung and Jason M. Guardino, DO, MS Ed., FACP , when our care team members focus on making a connection with their patients, the value of that connection benefits them both.

Link to the article HERE

Dan Collard and Quint Studer offer us a new book - Rewiring Excellence: Hardwired to Rewired. It is free to download HERE .

The Beryl Institute released their 'The State of Human Experience 2023' survey results. I made a bit of a ruckus about the study methodology.

This is just the top portion of this post; click the image for the full post.

And then questioned what they shared with this second post.

Download their full report HERE

Register to join The PX Community in an Open Conversation and discuss this report HERE

Roseanna Galindo, CCBA, CAVS ?? recently shared a Learning Bite she created in partnership with The Beryl Institute.?Find the recording HERE .?This is a fantastic message of the power of data storytelling and, more importantly, of the significant value of our volunteers in healthcare.?

Toni Land, MBA, BSN, CPXP, LCC and Meike E. joined The PX Community to share their findings from a survey exploring the perception of 'customer' vs 'patient.'

As we end the shared posts, let's let Liz Fosslien help us to stop judging ourselves and understand the reasons behind procrastination.

And Eric R. Miller shared Andy Mewborn visuals that help us shift our mindset. I'm just sharing two of the images below, click to open the post and see all ten.

There were so many good posts these past two weeks that I have maxed the space allowed by LinkedIn for this newsletter. I may have maxed your attention as well, but in case you are interested in a few more of great value, I encourage you to check these posts out:

From Ali Ucar ?? HERE

From Amy Story ?? HERE

From Ann M. Richardson, MBA ?? HERE and ?? HERE

From Benjamin Anderson ?? HERE

From Bruce Berger, PhD ?? HERE

From Carrie Liken ?? HERE

From Cody Wales ?? HERE

From Denise Wiseman ?? HERE

From Dutch Rojas ?? HERE

From Jordan Wiseman ?? HERE

From Josh Pappas ?? HERE

From Lonnie Hirsch ?? HERE

From Olivia Morris ?? HERE

From Paul Reitano Jr. ?? HERE

From Robert Pearl, M.D. ?? HERE

From Valerie Choniuk, MPA-HCA, CPXP ?? HERE

Upcoming PXC Events

The events hosted by The PX Community offer and encourage your contribution.?Ask questions, contribute your ideas, and share your knowledge.?Your voice matters.?Let's make a ruckus!

This year we are testing Speed Networking directly following each event.?Come for the event and stay for the networking!

Event on August 25, 2023: Open Conversation - Breaking the Experience Silo and Collaboration Within Our Organizations

Event on September 8, 2023: Elevating Patient Care & Empowering Healthcare Staff – The Power of Concierge Services with Amy Cielak and Bill Mills

Event on September 15, 2023: The Compassion Imperative – How a Hospital Stay Echoed Through Decades with Kris Ann Piazza

Event on September 22, 2023:?Open Conversation – The Beryl Institute’s State of Human Experience Report

Event on September 28, 2023: HealthTalk A.I.: Changing the Way Healthcare Organizations & Patients Connect with Jerrod Ullah, RN, BSN and Tanveer Gaibi, MD, MBA

Event on September 29, 2023: The Essentials of Data: Storytelling for Amplifying the Human Experience in Healthcare with Roseanna Galindo, CCBA, CAVS ??