The Impact of Video Calls on Call Center Agents and Operations

The Impact of Video Calls on Call Center Agents and Operations

Peter DeHaan Peter DeHaan

Peter DeHaan

Author | Blogger | Jesus Follower

发布日期: 2018年3月7日
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In the last issue of Medical Call Center News, we talked about using video in your call center. Three advantages are that video can help buildThough no one knows how quickly the move to call center video will occur, it could happen sooner than we expect. Now is the time to begin moving toward that future. caller rapport, aid triage, and elevate the professionalism of your call center.

However, before you embrace video, consider these elements and prepare accordingly... read more>>


Peter Lyle DeHaan is the publisher and editor of Medical Call Center News and AnswerStat.?

Marisa Banes

IT Consultant | Application Analyst | Amtelco 1Call | Amtelco Infinity | SQL | Contact Center Technology | Script Programming | Business Reports & Analytics | Troubleshooting | User Training | Software Implementation

6 年

Interesting. I hadn't thought about video calls in a call center.

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