Impact of Trusted Advisors
SmartKarrot
Intelligent Growth platform for Customer Success and Account Management teams, focussed on Expansion
Tip of the Week
If you want the board’s support of #CustomerSuccess as a company-wide initiative, use data to showcase its value to them.
Impact of being a trusted advisor
Everyone says you need to be your customer’s trusted advisor, but what does that actually mean? Jennifer Chiang shares the impact of being a trusted advisor in our micro podcast.
Solution for customers in cost-saving mode
In the current economy, more customers are in cost-saving mode. So, what can you do to make your product a must-have for them? Daphne Costa Lopes offers a solution in her post below.??
Why your customer success strategy is probably at-risk
If you rely on one-on-one customer relationships as your strategy, Jay Nathan says it’s probably at risk. See what he says to do instead below.?
The hiring mistake you’re making
If you always feel like you’re hiring but never filling the role, our CEO, Prithwi Dasgupta , recommends what to do instead.?
Customer success is a selfish game
Do you have what it takes to play? Find out what Michael Su meant and how it relates to #CSMs in his article below.???