Impact of Healthcare Customers

In this Edition, talked?about various Healthcare Topics related to Healthcare Customer which have major influence in the Healthcare Industry.

Healthcare customers interact with a variety of healthcare providers, such as doctors, nurses, pharmacists, and therapists, as well as healthcare organizations like hospitals, clinics, and insurance companies. Especially ?their Journey & Experience with Healthcare product and Services having a significant influence on Industry

Kindly go through below links to learn more about each Topic:

??HealthCare Customer Journey (CJ)

?? ???????????????????? ???????????????? ?????????????? refers to the process that a patient goes through when seeking healthcare services. It encompasses all the interactions and touchpoints that a patient has with the healthcare system, from the initial appointment booking to post-treatment follow-up. To learn more, please click here

?? ???????????????????? ???????????????? ?????????????? ???????? are visual representations of the stages, touchpoints, and interactions that patients experience when seeking healthcare services. The maps provide a comprehensive view of the entire patient experience and help healthcare providers identify opportunities to improve the patient journey. To learn more, please click here

?? ?????????????????? ???? ???????????????????? ???????????????? ?????????????? ???? ?????? ???? ???????????????? as it drives the development of new technologies and services that aim to improve the patient experience and outcomes. To learn more, please click here

?? ???????????????? ???????????????????? ???????????????? ?????????????? ???????????????#?????????????????? ?is a powerful platform that can be used to manage the healthcare customer journey. By leveraging the platform's capabilities, healthcare providers can gain insights into their patients' experiences, identify areas for improvement, and ultimately provide better care. To learn more, please click here

??HealthCare Customer Experience (CX)

?? ???????????????????? ?????????????? ???????????????? ???????????????????? ?????????????????????????? are essential in understanding how customers #perceive and #interact with healthcare products. By asking these questions, healthcare product companies can gain valuable #insights into customer preferences, #expectations, and #experiences.To learn more, please click here

?? ???????????????????? ???? (???????????????? ??????????????) & ???????????????????? ???? (???????????????? ????????????????????)?are both critical aspects of patient engagement in the healthcare industry. There are several factors that can influence both the healthcare customer journey and healthcare customer experience.To learn more, please click here

??HealthCare Customer Digital Journey

?? ???????????????????? ???????????????? ?????????????? ?????????????? ?refers to the process that a patient goes through when interacting with healthcare services digitally. Especially during ?????????? 19 Pandemic most of the customer transformed their conventional healthcare Journey to Digital. To learn more, please click here

?? ???????????? ?????????? & ???????????? ???? ???????????????????? ???????????????? ?????????????? ???????????????The Healthcare Industry has experienced rapid changes in recent years, with the widespread adoption of technology and a shift towards patient-centric care. There are several Healthcare Customer Digital Journey trends that are emerging in the healthcare industry. To learn more, please click here

?? ?????????? ???????????? ???????? is observed on ?????????? 7???? every year to raise awareness about global health issues and promote healthier living for everyone around the world. The day marks the founding of the World Health Organization (WHO) in 1948, and each year, a specific theme is chosen to highlight a particular health issue. To learn more, please click here

??Key Learnings of the Month

?? Customer Experience Leadership is more important now than ever before. How you approach customer experience will make or break your organization in the months and years ahead. So what is customer experience? On one hand, it's big. It encompasses products, service, promises we make, and much more.In this course we look at five themes that guide successful leaders and examples of how to apply them. We'll cover proven principles that can make the difference for your organization and your customers.To learn more, please click here

#qa?#qe?#customerfocused?#productmanagment?#healthcareit?#customerfocused?#digitaltransformation

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Thanks

Biswajeet Sahu

[email protected]