The Impact of Clinical Communication at Providence St. John's

At Providence St. John’s Health Center, Dr. Russ Kino, MD, leads the charge in optimizing hospital-wide efficiency and patient throughput. Focusing on the emergency department, he addresses communication challenges that often impede streamlined care.

Recognizing the struggle of care teams to remember various contact methods for doctors, Dr. Kino championed the adoption of the TigerConnect Clinical Collaboration Platform. This solution provides an asynchronous, HIPAA-compliant communication approach, alleviating complexities and enhancing workflow efficiency. TigerConnect goes beyond traditional solutions, integrating auto-delete functionality and seamless scheduling.

The impact is tangible, contributing to reduced length of stay and the promotion of efficient, patient-centered care. Read on to discover how TigerConnect transforms clinical communication at Providence St. John’s, setting new standards for care quality, safety, and patient satisfaction through heightened operational efficiency.?

How Providence St. John’s Health Center Unified Clinical Communication

In his role at Providence St. John’s, Russ Kino, MD is hyper-focused on hospital-wide efficiency and patient throughput. In the emergency department, communication challenges faced by care teams are often and impediment to efficient care. Dr. Kino found that doctors wanted to be contacted through various communication methods which were difficult to remember for both clinical and ancillary staff. Emergency staff needed an asynchronous method of communication that was also HIPAA-compliant, which led to the adoption of the TigerConnect Clinical Collaboration Platform.?

In this HIMSSCast episode, Dr. Kino sits down with Will O’Connor, MD, CMIO of TigerConnect, to discuss how the platform streamlines communication by offering a standardized approach, overcoming the complexity of reaching out to various specialists through different methods. Dr. Kino highlights the significance of asynchronous communication, HIPAA-compliance, auto-delete functionality, and integration with scheduling. Listen to the podcast to hear how TigerConnect also facilitated reduced length of stay and efficient, patient-centered care at Providence St. John’s.?

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Providence Saint John’s Health Center Accelerates Patient Care Across the Continuum?

Efficiency is paramount in healthcare and swift patient movement through the continuum of care not only enhances efficiency but significantly elevates the quality of care, safety, and patient satisfaction. Dr. Russ Kino, CMIO at Providence Saint John’s Health Center, shares why the healthcare organization relies on TigerConnect to enhance efficiency, patient care, and overall clinical communication. Watch the video to learn how Providence Saint John’s uses TigerConnect to quickly mobilize teams during sepsis, stroke, and other critical response workflows.?

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Rethinking Care Team Communication at Providence Saint John’s Health Center?

Managing communication in Providence Saint John’s emergency department was becoming increasingly complex with 23 call panels of nearly 400 positions covering almost all specialties. Physicians had varying preferences for being contacted, either by text, phone call, or through their office – making it challenging for ED coordinators to keep track and accommodate. Additionally, the usual phone call system often led to a frustrating cycle of phone tag, as consultants might be busy with patients or procedures, causing delays and inefficiencies in urgent communication.??

Their solution was integrating a standardized communication platform that could adapt to their pace and ensure critical information flowed freely and securely – enter the TigerConnect Clinical Collaboration Platform. By embracing a solution that ensures efficient, secure, and reliable communication, Providence Saint John’s has significantly enhanced the quality of patient care. Read the blog to learn how the integration of the TigerConnect CC&C platform has not only streamlined communication but also positively impacted patient safety, satisfaction, and the hospital’s financial health.

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Discover how TigerConnect can enhance communication to help you achieve better patient outcomes at your organization. Get a demo to learn more.?