ILVW 10/30: Tapping Into Customer Emotions
Matthew Cahill
Disrupting biases that impact company performance. Consulting | Workshops | Coaching | Speaking
Using the Feelings Wheel as a strategic tool for fostering better customer relationships and enhancing emotional intelligence in client interactions. Join us this Wednesday, October 30, 2024 at 10:00 a.m. Pacific Time with Danielle Suprick.
Danielle Suprick, MSIOP is a Workplace Engineer, blending engineering and I/O Psychology to design processes and share tools for training and development / leadership development. With over a decade of experience in engineering and manufacturing she is helping to bring back the people side of things to the industry.
The Feelings Wheel is a tool that helps individuals and teams identify and articulate their emotions more effectively. Emotional intelligence is a key took to creating inclusive and empathetic workplaces. Understanding your own feelings can help you better understand those of your colleagues, allowing for a smoother path forward when it comes to conflict resolution, de-escalation, and building a culture of inclusivity and belonging.
CEO @ The Champ Group | Inclusive Culture, Leadership, DEIB. I help leaders develop their people skills. Through our community, Empower Her Collective; women learn to use their internal power to achieve. Let's Talk.
4 周I know this will be enlightening !Danielle Suprick, MSIOP, I am intrigued about the wheel!
Emotionally Intelligent Leadership Coach for Newish Managers and Collaborative Team Engagers
4 周Danielle Suprick, MSIOP takes the multi-level feelings circle and applies it to how we can best communicate and close business with our clients. She has some soon to be not-so-secret superpowers!! Join the #ILVW community Wednesday at 10am Pacific for one of the splendiferously, illuminating hours of your week.
Chief Imagination Officer - HAPPY PLAYFUL HUMANS EVERYWHERE! ★ Corporate Culture ★ Mental Wellness ★ Productivity ★ Team Development ★ Training Programs ★ Employee Engagement
4 周Very cool! I beleive emotional intelligence to be very important. The first step, for me, is to recognize the emotion. Reminds me of our new app for measuring the emotional pulse. (Has an AI buddy too) Here is a link to a short demo: https://app.experimentwithplay.com/demo
Engineering Better Workplace Environments | Applying Emotional Intelligence to Understanding the Problem and Coming Up with Solutions
1 个月Excited to have some engaging conversations and to continue learning from others!
Founder and President of the Empathy Clinic
1 个月This will surely turn the wheels of insightful emotional awareness. Looking forward to this Matthew Cahill Danielle Suprick, MSIOP ????