Identifying a solution to the challenge of managing well in hospitality?

Our Learning Solution Consultants are constantly discovering new insights to better address our customers' challenges.??

In this article, Jane H. , a Learning Solutions Consultant at Lobster Ink, explains how we're helping hospitality managers become impactful leaders.?

The current labor crisis in hospitality is placing considerable strain on managers, requiring them to navigate staffing challenges while working towards maintaining employee morale. In addition, the difficulty in finding qualified candidates to fill vacant positions means operations are having to invest significant time and effort in the recruitment process, only having to retrain and onboard new employees as the turnover rate is at all-time highs.?

Amidst all these very real, very exhausting demands, is a challenge that's more?interpersonal in nature, where managers need to work alongside their team, on the ground, as a colleague and co-worker.?

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Balancing the roles of manager and co-worker isn’t always easy, as authority and trust seldom sit around the same table. So we asked ourselves: How can we help managers gain trust and be effective leaders in a busy environment with limited resources???

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By enabling them to lead with impact with training that truly gets them and the environment they work in. ?

The new hire as the guest?

We encourage managers to treat their new hires as guests - especially during the onboarding phase. It helps to set the standard for service delivery, and most importantly, make new team members feel valued and respected. Research by the Brandon Hall Group found that good onboarding can improve employee retention by a staggering 82%!??

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That's why, by incorporating this principle of treating new hires as guests throughout our training, we create a positive and supportive learning environment that lays the groundwork for a solid manager-team member relationship.??

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Show, not tell?

In our Hospitality Management program, we don’t just tell managers what to do, we show them how to do it. Practical examples and actual dialogue between managers and team members instruct on key behaviors, and can be implemented immediately and without disruption.?

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Less time ≠ less impact?

Keeping the time constraints in mind, we created short, impactful courses with the exact instruction a manager would need.?

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Just-in-time learning??

We provide relevant and time-sensitive training that is delivered when it is most needed. This ensures that managers can quickly learn and apply knowledge to address immediate challenges and improve performance.?

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High-pressure environment?

We understand the demands of a high-pressure environment and design our training to equip managers with the necessary skills and strategies to thrive under such circumstances. This includes techniques for managing stress, making informed decisions, and maintaining exceptional performance standards.?

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Navigating the challenges of being a hospitality manager and team member requires a delicate balance. However, by addressing these challenges head-on with the right training, hospitality managers can foster a positive work environment, achieve operational excellence, and lead their teams to success.??

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Experience a lesson from our Hospitality Management category here . ?

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