Identify Managed Service Provider (MSP)

Overview:

Managed Service Provider (MSP)

• Define your requirements and expectations for the MSP.
• Research and select a reputable MSP that can effectively manage your contingent workforce. If necessary/desired, run a RFP to receive proposals from MSPs to help select the best RFP for your program.
• Establish clear communication channels and processes with the MSP.
• Regularly review the performance of the MSP and address any issues that arise.

Choosing the right Managed Services Provider (MSP) is crucial for the success of your organization’s contingent workforce management.

Here are some checklist items to consider:

Global Capabilities

• If your organization operates globally or has plans for international expansion, it is important to choose an MSP that has global capabilities.
• They should have experience in managing contingent workers in different countries, understanding local labor laws and regulations, and adapting to cultural differences.
• This will ensure a seamless and compliant contingent workforce management process across all your locations.

Years of Experience

• Look for an MSP that has a proven track record and years of experience in the industry.
• Their experience indicates their ability to adapt to changing market dynamics, provide effective solutions, and build long-term relationships with clients.

Customer List

• Consider the MSP’s customer list and the industries they have worked with.
• If they have experience in your industry, it can be an advantage as they would be familiar with the specific needs and challenges of your sector.
• You can also reach out to their existing customers for references and feedback on their services.

Transparency in Process

• Transparency is key in contingent workforce management.
• The MSP should be able to provide you with access to relevant reports and data on the management of your contingent workforce.
• This will enable you to track performance, make informed decisions, and ensure compliance with your organization’s policies.

Technology Capabilities

• In today’s digital age, technology plays a crucial role in workforce management.
• Consider the MSP’s technology capabilities, such as their relationships with the leading vendor management system (VMS) and other tools they use.
• A robust technology infrastructure can streamline processes, improve efficiency, and provide real-time visibility into your contingent workforce.

Strategic Approach

• Look for an MSP that takes a strategic approach to contingent workforce management.
• They should work closely with you to understand your business goals and develop a customized solution that aligns with your objectives.
• A strategic MSP can help you optimize your workforce, reduce costs, and improve overall performance.

Costs and Pricing Models

• Consider the costs involved in partnering with an MSP and their pricing models.
• Some MSPs charge a percentage of the contingent workforce spend, while others may have a fixed fee structure.
• It is important to understand their pricing models and ensure that it aligns with your budget and expected return on investment.

References and Recommendations

• Don’t hesitate to ask the MSP for references and recommendations from their existing clients.
• This can give you valuable insights into their strengths, weaknesses, and overall satisfaction with their services.

You can also reach out to industry associations and networks for recommendations on reputable MSPs