Idea Exchange prioritizing gone wrong

When Salesforce CTO Parker Harris addressed the True to the Core session at the annual Dreamforce conference in 2018, he ate humble pie and admitted that the Ideas Exchange had failed to meet customer expectations.

Well Parker, it's time to take another bite!

The latest round of the revamped method of prioritizing these ideas (that customers had already prioritized) is proof of the pudding that the revamp has failed miserably.

Of the 14 ideas that the Salesforce Product Managers have cherry-picked to be part of this round's prioritization, only two of them are applicable to the Platform or Sales Cloud, despite the Platform and Sales being the largest category of ideas available.

The nonprofit category with 549 ideas has 7 ideas in this prioritizing round despite being a niche product (compared to the numbers for platform and sales).

It's time to go back to the core and be true to the original idea of the idea exchange being the customer's way of contributing to the product development roadmaps.

Instead, what we seem to have is a grab bag of ideas, cherry-picked by product managers that do not address many of the long-standing ideas that are still needed in the core products.

Despite being partially delivered, we still cannot get a straight answer from Product Managers about when dynamic forms will be available for standard objects. Customizable, sortable related lists still linger without any love, many other core ideas are still being ignored.

There are still many great ideas that can be described as follows:

“This idea was created when Miley Cyrus was still Hannah Montana”

#salesforce #ideaexchange