ICYMI: DispatchTrack Doubles Down on Customer Experience
There’s never been higher expectations for customer delivery experience in last mile logistics—and, at the same time, it’s hard to think of many instances where economic pressures on delivery businesses have been much greater. That’s why DispatchTrack has redoubled its commitment to offering best-in-class customer communication tools.?
Today, DispatchTrack announces the launch of advanced customer notification options, including support for:?
All to ensure that last mile distributors are able to stay connected with their customers throughout the entire last mile delivery journey and manage delivery exceptions more effectively.??
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Why We’re Doubling Down on Customer Experience
We don’t need to tell those involved in distributing furniture and appliances, food, building materials, or other big and bulky items that delivery is not just about moving goods from point A to point B. What the customer experiences end to end–from purchase to final delivery to their home is an extension of your company’s reputation and brand, making it a critical component of overall customer experience. Even if customers are satisfied with the merchandise, a poorly executed delivery can leave a negative impression that customers remember.
This can be a challenge under the best of circumstances, but with big and bulky it’s especially acute. When you need the customer at the delivery site to receive an order, there’s no substitute for the kind of timely, accurate communications that keep everyone in the loop and on the same page.
At DispatchTrack, we’ve always been committed to empowering our users to provide a best-in-class experience to their customers. Today, we’re reupping that commitment to extend to a new scope and new use cases as we continue to work hard and innovate within the space.?
To learn more about our recent enhancements, read the full article here: https://www.dispatchtrack.com/blog/new-customer-experience-enhancements