ICS Employee Spotlight: David Ackerman

David Ackerman, Training, Technical Support at ICS has seen a lot of evolution in the technology and training needs in the commercial HVAC industry over the years.

Q: Share a little bit about your role and job responsibilities – what does your day-to-day look like?

A: My role has recently changed from day-to-day service management to focusing on safety initiatives and technical training for our in-house technicians as well as our customers.?

Currently, a typical day for me means supporting and mentoring the new Area Service Managers as they transition into their positions and supporting our fantastic administrative staff. I also provide technical support for our Service Technicians & sales team for outside-the-box applications on more challenging jobs.

I am also laser-focused on the development of our new training curriculum and IDPs (Individual Development Plans) for our in-house service technicians to be able to raise our level of competency to provide a world-class service experience on the product lines we represent for our customers.

We’re also excited about our new training lab as we begin building that out, collaborating with ICS’ leadership and manufacturer partners like AAON and Samsung to ensure technicians are up to date on their latest product updates.

Q: What has been your favorite part of working at ICS?

A: Service is about solving problems for both our internal and external customers, and for most service minded people, satisfaction comes from positive outcomes to those problems.

In our business, Service is all about solving problems for both our internal and external customers. These can sometimes be technically challenging, so finding the solutions to these types of problems is one of the highlights of my work.?

Personally, I get a great sense of personal satisfaction when I can assist other technicians in resolving problems and seeing or hearing the sense of achievement they receive, with skills and confidence they then take with them throughout their career.?

In an age where equipment is more technically advanced, and additional training is needed, it’s a breath of fresh air to know that ICS leadership not only sees this value, but believes it is a vital part of our success – I am excited to be a part of this much needed part of our industry.

Q: What are your hopes & optimism about our industry in the future? What does an ideal HVAC future look like to you?

A: There is no better time to be in our industry with the advancements of today’s equipment. Utilization of electronics and controls today make solutions to the HVAC industries’ challenges that only a few short years ago were impossible.

With this technology comes education requirements and opportunities. Our implementation of both localized and factory supported training for not only the service technicians, but also for our Sales teams and customers, will provide an industry dominating customer experience in all stages of the project – from conception and design, to sales execution and long-term service support.