IceWarp| Mastering Business Efficiency with SLA Support

What if your service provider guarantees you that your services would never experience a downtime. WOW, the next question you have to ask is your SLA in place? If the answer to both the questions are Yes then you have chosen the right service provider.

Importance of SLA - SLAs are critical and play a crucial role for both service providers and customers. An SLA is essentially a contract between a service provider and a customer that outlines thxe expected level of service. These agreements are pivotal in preventing misunderstandings and ensuring both parties are clear about service specifics. It ranges from Standard SLA to Premium SLA.

Best practices followed at IceWarp – SLAs are common but how much is in accordance with compliance with the business is important. Crucial metrics such as uptime and response time for support tickets in SLAs are important as these are measurable and quantifiable. These are one of the best practices followed during SLA adherence and meeting the business goals of both parties.

Service Availability & Uptime guarantee - Refers to the percentage of time a service is fully operational and accessible to users, IceWarp being a cloud-based collaboration suite for enterprises adheres to service SLA as per industry standards and maintains an uptime of 99.95%. Uptime guarantees ensure that the services remain accessible almost all the time.

Response Time - Essential for maintaining a good CSAT score amongst customers delivering utmost customer experience, IceWarp offers response SLA of 30 mins in case of critical incidents (Premium SLA service), whereas in standard SLA response SLA is about 2 hours.

Ayesha Chatbot - No Matter what, our genius?Ayesha?will help us in facilitating the business objective of providing OEM Support 24* 7 round the clock by providing instant responses, building trust and satisfaction at all levels across support function. The witty girl (Ayesha), is loaded with a knowledge base for basic efficient support query handling, before routing complex issues to our support team. Hope you are eager to meet and say hie! click on?https://icewarp-in-me.zendesk.com/hc/en-us

Conclusion - The true measure of our SLA support lies in the success stories of our clients. From small businesses to large enterprises across diverse industries, organizations have experienced firsthand the transformative impact of IceWarp's reliable and responsive support service.

Whether it's reducing operational costs, improving team efficiency, or enhancing customer satisfaction, our SLA support plays a crucial role in driving positive outcomes for businesses worldwide. Shalby Hospitals (Healthcare), Landmark (Automobiles) Maruti Suzuki, HGS, Sun Pharma, WNS are few of our esteemed customers and are happy with our support services. To experience 24*7 OEM support, dedicated SPOC, dedicated resources and response SLA of 30 just 30 mins – Talk to Ayesha! click on?https://icewarp-in-me.zendesk.com/hc/en-us