IBM Entry Level Careers

IBM, It is a hub of global importance for the company, providing end-to-end IT services, including network management, server systems operations, maintenance and monitoring of computer hardware and software covering some of the biggest world markets.

IBM Jobs and Careers Opportunities for Graduate Entry Fresher role 2023

At IBM you will have the opportunity to communicate with global teams who have different responsibilities, interests and knowledge. Here you will be placed in a dynamic environment, where you will be given the opportunity to raise technical skills and become an integral part of the Team.

Entry Level Opportunity at IBM

Support Representative for Operations – Infrastructure & Technology – Europe

Job Description:

we’re looking to hire Customer Support Representatives with client-first mindset and eager to learn. In this challenging role, you’ll participate in shift rotation to support customers around the world over phone, e-mail and web, helping them solve complex issues and preventing outages.

Responsibilities:

Handle customer requests submitted by phone, e-mail, web-forms or other support tools Clarify and record information in the systems, ensure full understanding of the customer issue and research internal resources and knowledge bases to find resolution Provide answers for general usage and operation and collaborate with other team members to achieve satisfactory resolution of customer issues Escalate to other support groups when necessary and follow up with them to ensure resolution in a timely manner Follow established processes for effective management of support incidents The working hours are schedule based

Qualification:

At least 6 months of experience in customer support role Excellent command of spoken and written English (B2-C2 level)

Preferred:

Bachelor’s Degree (or equivalent) in Engineering or similar technical field Experience in technical customer support role will be considered as advantage Networking background as well as certification is a plus

Reporting Analyst – India?

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