I Wasn’t Eavesdropping

I wasn’t eavesdropping, but I overheard an excellent story about the surprise when a couple’s dog died and the happiness they experienced because one company went the extra mile to make a customer happy.

The story was about a couple who had to put their dog down before Christmas. Sad as they were, they also needed clarification about what to do with the large shipment of dog food that Chewy Dog Supply had just delivered.

They called the Chewy hotline, explained their situation, and asked if they could return their recent order for credit. We will credit your account. Please give your order to a local pet shelter or someone who can use it. We are sorry about your dog's death.

Chewy’s goal is to deliver the best products with the best service. The surprise of this story came next. Two days later, the couple received a UPS package from Chey. Inside was a condolence care regarding their pet’s passing and a vase containing a dozen red roses.

The Chewy web page claims, “Happy customers are always our #1 priority, and our team members are passionate about finding new ways to wow pet owners and the industry at large.” You didn’t ask, but I believe a condolence card and a dozen red roses say, WOW!

From “That Reminds Me of a Story” https://a.co/d/cFdw8gd