I Say Yes - A brand philosophy that promises more

I Say Yes! We are sure you have heard this plenty of times on our social media platforms, but what does it really mean?

‘I Say Yes’ is our commitment towards our craft. It is a belief we hold dearly that guides us to say yes to challenges, changes, and new opportunities. It also helps us mould?our brand of service to meet the needs of our guests, and to move beyond mere customer satisfaction, to our true goal - guest delight! You will find this reflected most clearly in our approach towards our employees

At GRT Hotels & Resorts, our goal is to show our employees that they are not just resources to us, but human assets that make the brand proud; and to nurture them as they grow in their careers. We pride ourselves on our drive to recognize the lifetime value of the members of our GReaT family and take special joy in equipping them with skills that will carry them forward in the future.

Whether with guests, or colleagues, a small step in the right direction can create an impression that lasts a lifetime, and as a family, we say yes to taking that leap whenever possible.

For the last 25 years, we have actively tried to create a professional environment that fosters the spirit of innovation, while empowering the members of our staff to go beyond the call of duty whenever the opportunity presents itself.

Our Employee of the Moment program allows us to collectively shine the spotlight on those that go the extra mile to serve our guests.

We strongly believe that the customer is king, and our staff members are encouraged to do everything in their power to make our guests feel like royalty. This means that from arranging for immediate medical care for our guests, when necessary, to tracing a guest’s lost property across the city, to ensure it reaches them safe and sound, our GReaT team is always quick to react and jump to action.

Nothing makes us prouder than hearing about instances where our employees deliver a stellar hospitality experience. These stand-out members of our team are rewarded for their GReaT service on a weekly, monthly, and yearly basis, with our monthly and yearly winners earning a free stay at a hotel of their choice apart from cash rewards. This encourages our staff to identify potential moments of GReaTness and assist our guests in any way possible, which allows us to celebrate GReaT service wherever it is shown.

In a world that is actively trying to reinvent and change itself to create and fulfil new needs, the importance of establishing an identity that is dependable and can stand the test of time is something we fiercely believe in. Our employees represent the best of us, and we believe it is our duty to empower them to put their best foot forward.

?As a brand we know that despite a grand exterior, it is the little things that truly count. A small act of kindness makes the most difference.?