I remember to follow

There are things in our professional life which got bonded in our minds like some kind of revelation. There are moments or events or facts or figures that we remember years after with an astonishing accuracy. Like something on which at the time of occurrence whole our life was at limit.

In my such a kind of revelations are few rules about my relationship with clients. I am sharing these few rules hereunder. Never, they proved wrong for me and at from beginning they were really easy to apply, and it proved to always help me.

If you have to break a promise made to your client, then give him/her a reason. Be straight and sincere, and apologize for violating your promise.

Do what you said, in time, and guaranteed you will have a happy client. Always.

When you have completed a task check with your client if he is satisfied with the result. Give a phone, send an e-mail, etc. Give him/her the opportunity to give you feedback.

If you fail to observe a term, inform your client and explain why. Apologize, and inform your client about what's happening and why. Offer to your client the best you can as new term and never, never, do not forget to offer him something extra.

Remember all the time, feedback is a two-lane road. Even if the client is telling you are the worst, this is better than to leave telling you nothing. This way you still can correct and improve, and keep him/her.