I will just deliver those towels myself!

By Tatiana Vanvelzor

Working at the front desk in a hotel is not all smiles and pleasantries. Sometimes, you have to be a superhero and save the day for your guests. Like when they call you and ask for towels. Or pillows. Or toothbrushes. Or anything else they forgot to pack or ran out of. You see, when that happens, you have to grab a radio and hope that someone from housekeeping is listening. Then you have to relay the request and hope that they write it down and pass it on to someone else who can actually deliver the item. Some days you just cross your fingers and hope that it gets delivered before the guest loses their patience and calls you again. Or worse, comes down to the lobby and gives you a piece of their mind. Trust me, I’ve been there….many times. Sometimes, I just took matters into my own hands and ran to the nearest linen closet or storage room and got what the guest needed myself. It was faster and easier that way. But it was also exhausting and stressful.

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I’ve also been on the other side of the phone, as a guest, waiting for something I needed and wondering why it was taking so long. Plus, I’ve been in charge of housekeeping, trying to keep track of all the requests and make sure they were done on time and correctly. It was a nightmare. None of these scenarios made for a good experience. For anyone.

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But that’s all in the past, thanks to Nuvola. Nuvola is a game-changer for the hospitality industry. It has a Tickets module that lets you assign, track, and complete guest requests and work orders in a snap. You can also set target times and automate escalation alerts, so you never miss a deadline or drop the ball. You can prioritize service requests based on guest type, priority level, and time parameters, so you always know what to do first and what to do next. With Nuvola, you can say goodbye to leaving the desk to complete guest requests. And say hello to happy guests and happy staff. ??