"I had the most awkward prospect meeting which was a total miss and now they won't return my phone calls."

"I had the most awkward prospect meeting which was a total miss and now they won't return my phone calls."

From a subscriber: "I had the most awkward prospect meeting which was a total miss and now they won't return my phone calls."


There was no clarity about what the purpose of the meeting was.


This could have been avoided by sending them a brief survey before the meeting.


Take this action TODAY

Send them these three questions, one week before the meeting:


#1 What is the primary reason you want to meet with a financial advisor?

Get this answer and if they don't tell you before the meeting, delay the meeting until you get it.


#2 Why are you interested in working with someone else, rather than managing your finances yourself?

Try to discern if you are meeting with a DIYer who is just there to swipe the goods and bolt.


#3 Do you require any accommodations, such as visual or hearing impairments, food sensitivity, bodily injury, etc?

This is a professional courtesy and a super wow. It shows you support inclusion and are sensitive to their needs without them having to be the ones to tell you.


Here's what not to do:

  • Don't send these questions in a clunky PDF; never make someone download if you can avoid.
  • Don't ask them what they make, their age, or how much money they have.
  • Don't send them a long list - 3 questions only.


Yeah?


Yaaaaah.


BOOM - there you go, today's marketing tip for 'ya!


-Sara G

Max Flisi

Financial Advisor | To Protect and to Prosper

7 个月

"Knowing is half the battle"... from one of my favorite 80s toons. If people know going into it what the expectation/purpose/agenda is, less likely to fall flat and disappoint!

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Dr. Donald Moine

Donald Moine, Ph.D., Industrial and Organizational Psychologist specializing in Sales, Marketing, Financial Services and Business Funding. Executive Coach. International Consultant. Speaker. Author.

7 个月

Great answers Sara Grillo, CFA. It amazes me how many insurance agents and FAs ruin rapport with prospects by asking too many MONEY questions very early in the first meeting. It is almost like they are saying, "HOW MUCH MONEY DO YOU HAVE IN YOUR POCKETS?" When these questions are asked too early in the meeting, the prospect can get the impression that is ALL you care about. The timing for asking certain questions is a skill and an art that too many advisors and FAs never master and it costs them a lot of business. Dr. Donald Moine

Darryn Bolden

Christ Disciple | Husband | Father of 2 girls!

7 个月

This is awesome advice! Great article - thanks!

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