I Don't Care
I don't care about your fancy building. Your cool technology means nothing to me. Your location does not matter. Your competition can copy your price tomorrow. Your website? No big deal. None of these matters. If you don't have?great PEOPLE.
Rude employees drive customers away. Untrained employees frustrate customers. Uncaring employees show your customers that you don't care about them. Remember, the customer's experience will never exceed the employee's experience.
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Hire great people. Take great care of them.
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As a leader, employees are your number one customer.
Do you treat your employees like your best customers? Do you give them the training, support, and resources necessary to deliver excellence? Do you get to know them as individuals? Not just someone who shows up to work every day, but the heart and soul of your business. Do you prove to them that you are invested in their success? Do you show genuine appreciation for their work and praise them often? Do you?
Many years ago, I had lunch with one of the world's most successful and wealthy business owners. He was a billionaire several times over. During our meal, I asked him a critical question.
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“What is the secret to business success?" He didn't even pause. He looked at me and said, "John, you can kid yourself about a lot of things in your business, but at the end of the day, it's all people, people, people."
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Nothing happens in your business without your people. Nothing. That is why finding, growing, and keeping?talented people?should be a MAJOR focus of your organization.
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To repeat. It's all about people, people, people.
Please visit my site at?https://johnspence.com/contact/?if you want to get in contact with me. I’d love to hear from you.
Member Marshall Goldsmith 100 Coaches. Marshall Goldsmith Certified Leadership, Executive & Team Coach. Global Leadership Coach. Helping Leaders Become The Leaders They Would Follow. Visionary Leadership Coach.
2 年Love this John Spence ! And because it’s all about people, it’s all about: Behaviour! Behaviour! Behaviour! Appropriate Leadership behaviour is the key to success. Thank you for sharing! #excitedbysuccess
?I help HR professionals use the power of "Bhranding" to kick ass in their roles! ? Branding + HR = "Bhranding"? ? Author | Keynote Speaker | Storyteller | Workshop Facilitator | Fast Company Guest Contributor
2 年great article as usual John Spence!
Award-Winning Author: Social Skills & Career Readiness for Teen Success. Entrepreneurship. Customer Service. | Fundraising Consultant: Increasing Donations for Small Nonprofits | SmiletheBook.com | KirtManecke.com
2 年John, This is excellent. It reminds me of the wonderful article you wrote years ago about my customer service book "SMILE", "Customer Service: It Will Save Or Kill Your Business". Thank you again. I agree with you 110%. I see so much money poured into fancy buildings, tech, entrances, commercials, etc. and so often the people skills are lacking. As you wrote, "It's all about the people." So true, yet so rare to see in action. I plan to share your terrific article this week. Thank you!!
Action is everything ~ fail forward.
2 年What a great line John! "As a leader, employees are your number one customer".
Overcome sales objections, ghosting and prospecting challenges. Personalised 1:1 Sales & LinkedIn coaching. Interactive Group Training. Influencer marketing deals with Salesforce, BRITA and Hubspot
2 年"Hire great people. Take great care of them." This should be on the desk of every leader John Spence They often do the first part, yet often fail at the second part.