Hyperautomation: the key to digital transformation

From automation to hyperautomation, an increasingly growing approach to improve business processes.

Hyperautomation: Definition

The term Hyperautomation refers to a combination of technological tools designed to manage the largest possible number of processes companies manage. Control and automation are keywords, a response to today's needs of companies to increase their efficiency through a unique and winning approach.

Gartner estimates that over 56% of organizations have an average of four or more concurrent hyper-automation initiatives underway and beyond 15% have more than ten initiatives. A constant growth towards increasingly high performances and operational excellence.

The benefits of hyperautomation

Tangible benefits derive from the use of hyperautomation in the management of business processes.

First of all, among the advantages we have a significant reduction in costs: more efficient processes translate into waste reduction and revenue growth but also in a higher service quality offered. In fact, optimized productivity also means better performances with a considerable reduction in errors.

In addition to a higher quality, the use of joint technologies, such as Artificial Intelligence, semantic analysis, Process Mining and Robotic Process Automation systems, allows to automate repetitive operations on a large scale. This generates greater speed in service provision and process management.

To conclude the overview of the benefits of hyperautomation, it is important to consider how the automated processes obtained from the adoption of multiple advanced technological tools, gives greater visibility on data, with detailed information on KPIs and ROI. Consequently, this offers the possibility to carry out more in-depth analysis and make faster and more precise decisions.

Overall, the use of hyperautomation leads to a more functional business and greater user satisfaction, both internally and externally.

The difference between automation and hyper automation

When we talk about automation we are not referring to a single technology, as automation refers to multiple tools, such as artificial intelligence, machine learning, event-based software architecture, robotic process automation, business process management, intelligent business process management suite (iBPMS), integration platform as a service (iPaaS) and low-code / no-code tools.

Hyperautomation has an added value compared to automation: simple automation is limited to carrying out tasks more quickly; hyperautomation performs the same task but adding advanced and intelligent technologies to further improve processes and complete tasks in a more efficient and satisfactory way.

We can also state that in a digitization and business innovation process, automation represents the first step, hyperautomation the next, a more advanced and even more functional step in a development path.

The importance of hyperautomation in the digital transformation process

Recent changes related to the pandemic have pushed companies to speed up their digitization process, both of workflows and the service offering.

According to a Gartner survey (2021 Gartner survey), 70% of CEOs would like to their organization to be more digital.

Hyperautomation has therefore become a strategic element, essential for digital transformation, difficult to be replaced by other tools that are unable to offer the same versatility, scalability and adaptability.

Future scenarios

Hyperautomation is a trend that is becoming increasingly popular, thanks to the possibility of combining various advanced technologies. Alongside cloud-native platforms and Artificial Intelligence, hyperautomation is presented among Gartner's trends in strategic development.

In fact, it does not represent just the present of automation but also its future; hyperautomation allows us to respond effectively to constantly evolving business needs in all sectors, and consequently optimize the management of business processes.

An ecosystem of platforms and technologies that allows operations to be carried out in an extremely smart and functional way. But also, a tool driven by AI, which feeds on data and more quickly leads to more accurate and efficient results.