The humble error message - what I learned from Pokemon GO
Niklas Osslén
Curious leader and tech enthusiast. Innovating for a resilient world class supply chain.
It is frustrating when apps and applications do not work as expected. Yesterday I got an eye opener when downloading the latest app to my iPhone.
I can not remember when I got an error message from our enterprise applications that said "Our servers are humbled by your incredible response". What I typically receive is more like "HTTP Status 404 - File not found" or "503 The service is unavailable. Please try again later"
Your first thought could be that my example is only from a game, and nothing that professionals should care about ... don′t think I need to answer that ...
My challenge to all of us IT professionals and digital developers out there. Let us go back to our enterprise applications and follow the 4H′s of Error messages making them more Human, Helpful, Humorous and Humble. We can make a difference, with small means. If at first we don’t succeed, try, try again.
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