Humanizing Insurance Through Innovation: Key Takeaways from InsureTech Connect 2024

The InsureTech Connect (ITC) conference in Las Vegas last week was more than just a showcase of the latest technologies; it was a glimpse into the future of what insurance can be when we focus on people—policyholders, brokers, and carriers—working together in a more connected, efficient, and human way. For ManageMy, this was a powerful moment to reflect on how our vision aligns with the evolving needs of the industry.

One of the most exciting conversations was around the role of AI, not just in automating repetitive tasks, but in making insurance more personal. AI has the potential to make underwriting smarter, claims faster, and customer service more responsive. At ManageMy, we believe in using technology to humanize those critical moments in the insurance journey. Whether it’s a broker trying to get the best quote or a policyholder navigating the claims process after an unexpected event, the goal is the same—delivering the right support at the right time, with a human touch. Our configurable, no-code platform makes that possible by empowering insurers to customize experiences that truly reflect the needs of their customers.

Another key topic was embedded insurance—the idea that insurance should be easy, even invisible, seamlessly integrated into everyday transactions. This aligns perfectly with ManageMy 's mission of simplifying insurance for both carriers and customers. We’re helping insurers embed their offerings directly into the moments that matter, making it easier for people to get the coverage they need without the traditional hurdles. Whether it’s purchasing insurance alongside a product or adding a policy to an existing service, ManageMy is removing the complexity and bringing insurance closer to customers.

Climate risk was another major concern at ITC. It’s clear that the industry must evolve to handle the growing threats from natural disasters, and insurers need solutions that are agile and responsive. ManageMy’s tools allow carriers to pivot quickly, adjust coverage, and deliver better customer support during times of crisis, giving people the peace of mind they deserve in an increasingly unpredictable world.

But perhaps the most personal part of the conference was the focus on customer and broker experience. Today’s policyholders expect more than just a functional insurance platform—they want intuitive, mobile-first experiences that make their lives easier. Brokers, too, are looking for ways to provide more value without the hassle of outdated systems. ManageMy is already leading this charge, with digital tools that allow insurers to offer seamless, real-time support for brokers and policyholders alike, ultimately building stronger relationships and trust.

At its core, ITC 2024 reinforced what we at ManageMy already know: insurance is about people. It’s about creating systems that not only work but make lives easier, help people feel secure, and build lasting trust. As the industry embraces innovation, ManageMy will continue to focus on humanizing insurance—helping carriers deliver the kind of experiences that keep customers and brokers at the heart of everything they do.