Human-Tech Synergy in Claims Management

An efficient claims management process helps shippers initiate and move forward claims with speed, accuracy, and full visibility. But organizations employing traditional, manual claims management strategies may be incurring unnecessary costs and delays. As the financial risks of shipping—and market competition—skyrocket, implementing a centralized transportation management system (TMS) to automate and accelerate claims management can minimize potential losses.

Improve claims visibility

When logistics teams can’t find a particular claim, not only does productivity suffer—itself a source of financial loss—but shippers large and small can become exposed to regulatory violations and legal action by parties impacted in the claim. With a TMS platform to optimize the claims management process, shippers gain comprehensive visibility into the locations and statuses of current and past freight claims—including losses, damage, overcharges, and inventory shortages—and can control access privileges on individual claims. That way, shippers can protect operations and bottom lines while ensuring only the right people lay eyes on claims information when they need it.

Increase the speed of claims management

In the world of claims management, speed is everything. Too often, however, manual processes or disparate management platforms make firms slow to file new claims and follow-up with carriers on those in progress. The result? Shippers can’t react quickly to developments on active and emerging claims, causing delays, frustration, regulatory fees, or even contract breaches with vital partners.

TMS platforms come with built-in functionalities for quickly managing and processing shippers’ freight claims. From automated carrier notifications to thorough claims tracking, this technology gives businesses the insights to keep claims moving forward—without placing a huge burden on their team. When shippers integrate a TMS to handle claims across their organization, they can see near-immediate speed gains that give personnel more time to invest in high-value operational areas.

Reduce processing errors

One claims processing mistake can make the difference between a quick approval and a massive delay that businesses can’t control. But errors don’t just occur during document generation workflows, when fields like addresses and bank account information get filled out. They can also arise during claims management.

For example, if a claim is sent to an outdated or unattended email address, it may go unnoticed. And suppose a shipper’s claims processing protocol involves multiple platforms that aren’t compatible with each other. Workflows can get messy, and documents generated in one platform can lose legibility or may be unable to be scanned by another.

Platforms like CTSI-Global’s Honeybee TMS can streamline and centralize shippers’ claims management tasks to drastically reduce errors. For example, claim documents generated in or received by one user’s TMS portal can be fully managed—including viewing, tracking, and organization—by that shipper’s other verified users, ensuring significantly fewer errors across the claims management process, all the way to resolution and storage.

Let a TMS from a trusted logistics partner save you more

All great technology is made to be intuitive, a seamless extension of a team’s workflows. But everyone needs direct human support from time to time. Whether it’s answers to questions specific to a business’s needs or help with integrations, a Google search isn’t going to cut it in most cases.

From day one, Honeybee TMS gives shippers access to a direct partnership with CTSI-Global, a world-class logistics leader with decades of experience in helping shippers minimize claims losses. Our experts can assist with identifying challenges and saving opportunities while training teams on how to make the most of the platform. From there, CTSI-Global can provide shippers with comprehensive support to make unnecessary claims losses a thing of the past.

Ready to maximize savings? DM me on LinkedIn or reach out via the website to refresh your claims process by seamlessly integrating a robust transportation management system backed by a partner you can trust.