The Human Side of Interviewing: What I’ve Learned as a Recruiter

Emphasizing the emotional side of interviews makes them more engaging.

Interviews are more than just a checklist of qualifications. They’re a window into a person’s life, dreams, and ambitions. As a recruiter, I've met countless candidates. Each has a unique story. I've felt the nervous energy in the room. I've seen the hopeful glint in their eyes. And I've heard the subtle crack in their voice as they talk about what truly matters to them.

One of the most profound lessons I’ve learned is the importance of empathy. Every interview is a chance for someone to prove themselves, to show that they are more than just a resume.

But it’s not about empathy; it’s about listening. When a candidate shares their experiences, it's not only about the hard skills. It's also about their excitement, pride, and fear of rejection. In genuine conversations, the real person shines through. It's beyond the rehearsed answers and polished presentations.

There’s also the responsibility as a recruiter. The weight of knowing that this process can change someone’s life. It reminds us to respect each interview. We must give candidates space to express themselves. The decisions we make aren’t just about filling a position; they’re about building someone’s future.

For example... A candidate once shared how a previous job loss had shaken their confidence. A moment of vulnerability passed as they spoke. They paused, looking down for the right words. In that instant, I realized how much courage it took for them to sit in that chair, to put themselves out there again. It reminded me that every application hides a person. They are seeking a fresh start, despite their challenges. This human element has taught me to see each interview as a conversation. A candidate is trusting me, not as a test.

The beauty of recruiting lies in these connections. It's in those moments you see a candidate's face light up as they talk about their passions. Or, when they share their hopes and uncertainties. These are not interviews. They are chances to uplift and encourage the subjects. They reassure them that someone believes in their potential. As recruiters, we should work with empathy and care. This helps us find the right fit for a role. It also helps individuals see their own potential. That’s the real reward—knowing that in some small way, we’ve made a difference in someone’s journey.

To all recruiters and those preparing for interviews. Interviews are about people—real, complex, emotional beings. We reveal their identity, grasp their nature, and provide a platform for self-expression. It’s in those moments of connection where we find the best matches, and where we make the most impact.