Human-Centered Change & Innovation Weekly #85

This week we bring you articles from? Geoffrey Moore , Robyn M. Bolton , Dr. David Burkus , Mike Shipulski , ?Shep Hyken , Braden Kelley and Greg Satell ?on innovation, generations, communication, sports, startups and customer service.

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Generation AI Replacing Generation Z

by Braden Kelley

The boundary lines between different named generations are a bit fuzzy but the goal should always be to draw the boundary at an event significant enough to create substantial behavior changes in the new generation worthy of consideration in strategy formation. I believe we have arrived at such a point and ...

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Reverse Innovation

Guest Post from Mike Shipulski

Innovation is a result of accumulated knowledge acquired over decades that is made manifest with mundane means. It can be helpful to understand the required mindset by working things backward. If you want innovation, solve ...

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Four Keys to Effective Team Communication

Guest Post from David Burkus

Communication is what makes a team a team. Otherwise, it’s just a group of individuals working away at their desks, handing work up to some unnamed boss. In reality, people don’t work in a vacuum. And much of one individual’s work requires coordinating with one or more teams. Effective team communication makes individuals and teams dramatically more productive.

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Basketball, Banks and Banana Splits

Guest Post from Robyn Bolton

When asked to describe his test for determining what is and isn’t hard-core pornography, Supreme Court Justice Potter Stewart responded,?“I know it when I see it.” In that sense, pornography and failure may have a lot in common.

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Customer Service is Like Being Married

Guest Post from Shep Hyken

The buying cycle for a customer typically includes a little research, talking to a salesperson, making the purchase, and whatever happens after the sale. That could include a follow-up from the salesperson, dealing with customer service for a problem, or any other interaction you have with the company or brand after ...

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Mission Critical Doesn’t Mean What You Think it Does

Guest Post from Geoffrey A Moore

If you’d snuck up behind me last weekend you’d have caught me in the act of painting walls. Not the most exciting of pursuits but it needed to be done so that now I can sit here and write in a freshly-painted room. And importantly one where even my clumsy brushwork doesn’t show in unsightly ...

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When the Startup Romance Dies

Guest Post from Greg Satell

Every startup is exciting and romantic in the beginning. The founders usually know each other well and want to work together. They bring on others who are likeminded and committed to the mission of the enterprise. Long hours and shared experience makes the business feel less like work and more like a family.

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I hope you enjoyed this week's contributions from our guest authors and have a fabulous start to the new year! Future editions will arrive each Sunday.?

Sincerely,

Your Host -?Braden Kelley

If you are a recognized thought leader or corporate practitioner with interesting case studies to share, please?contact me ?to contribute. You can support this effort by investing in either of my books or by getting to the future first with my?FutureHacking ?methodology (20+ tools).