Human-Centered Change & Innovation Weekly #81
Braden Kelley
Keynote Speaker, Best-Selling Author and LinkedIn Top Voice - follow for Human-Centered Change and Innovation Insights.
This week we bring you articles from? Mike Shipulski , Stefan Lindegaard , Robyn M. Bolton , Braden Kelley , ?Shep Hyken , Pete Foley and Greg Satell on design, innovation, failure, entrepreneurship, strategy and imagination.
If someone forwarded you this newsletter, please be sure and?subscribe here.
THOUGHT LEADERS: See instructions at the bottom for how to become a contributor.
Guest Post from Mike Shipulski
Companies have control over one thing: how to allocate their resources. Companies allocate resources by deciding which projects to start, accelerate, and stop; whom to allocate to the projects; how to go about the projects; and whom to hire, invest in, and fire. That’s it.
Guest Post from Stefan Lindegaard
How can we embrace and implement the growth mindset and psychological safety in our organization? How can we train our people and in particular our leaders on this? How do we get better at shaping the future?
Guest Post from Robyn Bolton
While the whole movie (and book) is a testament to the courage and perseverance required to challenge and change the status quo, time and again I come back to three lines that perfectly sum up the journey of every successful intrapreneur I’ve ever met.
Guest Post from Shep Hyken
You need help. You call customer support. Nobody’s home!
领英推荐
Actually, somebody is there. They just aren’t taking support calls. Someone at home—as in a corporate office—has decided to eliminate live, human-to-human customer support, pushing the customer to a digital option such as a chatbot, FAQs ...
by Braden Kelley
I recently had the opportunity to sit down with Teresa Spangler of?The?Future Forward?Podcast, about my work as a community builder, workshop facilitator, and thought leader on the topics of human-centered change and innovation, and some of my work with clients to create delightful customer and employees experiences, digital transformation, foresight, and ...
Guest Post from Pete Foley
Most innovations go through a similar cycle, often represented as an s-curve. We start with something potentially game changing. It’s inevitably a rough-cut diamond; un-optimized and not fully understood.?But we then optimize it. This usually starts with ...
Guest Post from Greg Satell
A recent?Pew poll?found that, while Americans generally view scientific expertise in high regard, there are deep pockets of mistrust. For example, less than half of Republicans believe that scientists should take an active role in policy debates and significant minorities question the transparency and integrity of ...
I hope you enjoyed this week's contributions from our guest authors and have a fabulous start to the new year! Future editions will arrive each Sunday.?
Sincerely,
Your Host -?Braden Kelley
If you are a recognized thought leader or corporate practitioner with interesting case studies to share, please?contact me?to contribute. You can support this effort by investing in either of my books or by getting to the future first with my?FutureHacking?methodology (20+ tools).
WSJ Best Selling author & founder of QCard, a platform designed to empower professionals to showcase their expertise, grow their reach, and lead their markets.
1 年Thanks for sharing all these great insights, Braden! Truly helpful for leaders and everyone wanting to expand their horizons on innovation and customer service.
Evidence-based Change Expert, International Keynote Speaker, Bestselling Author, Wharton Lecturer, Harvard Business Review Contributor, Podcast Host
1 年Thanks so much for including me!
Founder at Pete Foley Innovation
1 年Braden, thanks for including me with this great set of diverse insights on innovation and change