Human-Centered Change & Innovation Weekly #73

This week we bring you articles from Janet Sernack ICF PCC EMCC Master Practitioner ?? , Mike Shipulski , ?Shep Hyken , Geoffrey Moore , Teresa Spangler , Braden Kelley and Greg Satell on innovation, customer experience, revolution, education, disruption and success.

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Take Charge of Your Mind to Reclaim Your Potential

Guest Post from Janet Sernack

... many of us are constantly challenged by very short attention spans, where we can often be found sitting at our desks, dealing with a range of very urgent deadlines with a distracted, and unfocused mind. Despite being intrinsically motivated to ...

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Your Core Business – Greatest Strength, Greatest Weakness

Guest Post from Mike Shipulski

Your core business, the long-standing business that has made you what you are, is both your greatest strength and your greatest weakness.

The Core generates the revenue, but it also starves fledgling businesses, so ...

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At the Intersection of Innovation Way and Extraordinary Drive

Guest Post from Shep Hyken

I am a fan of the university and its leadership. I’ve attended special programs there on several occasions, and every time I go back I’m reminded of its focus on being extraordinary and its innovative approach to education.

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What Disruptive Innovation Really Is

Guest Post from Geoffrey A Moore

I recently read an article in ZDnet by Sherin Shibu discussing disruptive innovation, primarily through the lens of Clay Christensen’s work at the Harvard Business School. The article itself is very sound, and yet I found myself ...

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Navigating the Future to Ensure Long-Term Success

Guest Post from Teresa Spangler

“Trends are only useful when we look at them through multiple lenses as we gaze across all six time zones. We must think of trends as signposts that can illuminate the conditions we will likely encounter at some point in the future, even if that future is a century away.” — Amy Webb

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Building a True Revolution

Guest Post from Greg Satell

“Revolution” is a term that gets thrown around a lot... Many political revolutions have overthrown powerful regimes and the digital revolution changed the way we work with information.

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Great Customer Experience Work Begins Here

by Braden Kelley

Customer experience (CX) is an essential part of any organization’s success. CX is much more than the level of customer service a company provides. CX is the totality of a customer’s interactions with an organization over the course of their shared relationship. Customers develop a perception of an organization across ...

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I hope you enjoyed this week's contributions from our guest authors and have a fabulous start to the new year! Future editions will arrive each Sunday.?

Sincerely,

Your Host -?Braden Kelley

If you are a recognized thought leader or corporate practitioner with interesting case studies to share, please?contact me?to contribute. You can support this effort by investing in either of my books or by getting to the future first with my?FutureHacking?methodology (20+ tools).