Human-Centered Change & Innovation Weekly #66

Human-Centered Change & Innovation Weekly #66

Why should you build a business case as you design the value prop?

Join us on March 7th at 12 pm ET?as Toby Bottorf, Whitespace Innovation Lead and Head of Client Engagement at EPAM Continuum, explains why — and how to use better objective measures for deciding if a project should go forward or not.

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This week we bring you articles from? Janet Sernack ICF PCC EMCC Master Practitioner ?? , Art Inteligencia, Robyn M. Bolton , Mike Shipulski , ?Shep Hyken , Douglas Ferguson and Greg Satell on innovation, uncertainty, prescience, interactions, customer service, and the future.

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THOUGHT LEADERS: See instructions at the bottom for how to become a contributor.


Kickstarting Change and Innovation in Uncertain Times

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Guest Post from Janet Sernack

In our last article, we described why innovation is transformational, and why, at this moment in time, it is more important than ever to innovate. We stated that innovation-led growth is absolutely critical and that people need to be ...

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The Five Gifts of Uncertainty

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Guest Post from Robyn Bolton

“How are you doing??How are you handling all this?”

It seems like 90% of conversations these days start with those two sentences.?We ask out of genuine concern and also out of a need to commiserate, to share our experiences, and to find someone that ...

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Top 10 Human-Centered Change & Innovation Articles of January 2023

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Curated by Braden Kelley

Drum roll please…

At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut?

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Cultivating Prescience to Increase Innovation

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Guest Post from Art Inteligencia

Prescience is the ability to foresee or predict the future with accuracy. Although it may be perceived as a supernatural power, prescience is actually a skill that can be cultivated through practice and dedication. Here are some tips for developing prescience and leveraging these skills in your innovation efforts:

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Creating Productive Interactions During Difficult Times

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Guest Post from Mike Shipulski

When times are stressful, it’s more difficult to be effective and skillful in our interactions with others. Here are some thoughts that could help.

Decide how you want to respond, and then ...

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Frontier Airlines Ends Human-to-Human Customer Service

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Guest Post from Shep Hyken

In a bold move to cut costs, Frontier Airlines announced that it would no longer offer human-to-human customer support. As a customer service expert, I was surprised at this move. I have waited to see the fallout, if any, and thought the company might ...

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Hyper-Innovation

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Guest Post from Douglas Ferguson

A Change Management Strategy for Better, Faster Ideas:

The nature of innovation is that it is a hyper-fluid force that is never fully predictable. A well-curated change management strategy helps to harness the power of ...

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Why Humans Fail to Plan for the Future

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Guest Post from Greg Satell

I was recently reading Michiu Kaku’s wonderful book,?The Future of Humanity, about colonizing space and was amazed how detailed some of the plans are. Plans for a Mars colony, for example, are already fairly advanced. In other cases, scientists are actively thinking about technologies that ...

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I hope you enjoyed this week's contributions from our guest authors and have a fabulous start to the new year! Future editions will arrive each Sunday.?

Sincerely,

Your Host -?Braden Kelley

If you are a recognized thought leader or corporate practitioner with interesting case studies to share, please?contact me?to contribute. You can support this effort by investing in either of my books or my?FutureHacking?methodology (20+ tools) for getting to the future first.

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