Human-Centered Change & Innovation Weekly #174
Braden Kelley
Keynote Speaker, Best-Selling Author and LinkedIn Top Voice - follow for Human-Centered Change and Innovation Insights.
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This week we bring you content from Shep Hyken, Mike Shipulski, Greg Satell, Geoffrey Moore, David Burkus, Braden Kelley and Robyn Bolton on innovation, evangelism, artificial intelligence, customer experience, marketing and leadership.
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by Braden Kelley
The importance of evangelists in organizations around the world is often misunderstood or underestimated, and too few organizations have made the incredibly rewarding investment into one or more of the valuable types of evangelists – who are particularly valuable in B2B organizations for reasons ...
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Guest Post from Geoffrey Moore
Anyone who has used Chat GPT or any of its cousins will testify to its astonishing ability to provide valuable responses to virtually any query. This is hardly a threat—indeed, it is a boon. So, what are we worrying about?
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by Braden Kelley
Every year 'The Guardian', a newspaper in the United Kingdom (UK) looks not just at companies delivering stellar customer service, but APPALLING customer service as well. In this article we’ll look at some of the organizations they ...
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Guest Post from Mike Shipulski
When you’re stuck, it’s not because you don’t have good ideas. And it’s not because you’re not smart. You’re stuck because you’re trying to do something difficult. You’re stuck because you’re trying to triangulate on something that’s not quite fully formed. Simply put, you’re stuck because it’s not yet time to be unstuck.
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Guest Post from David Burkus
Great leaders aren’t born, they’re made. While it’s tempting to look at stories of great leaders and just assume they’re received some divine or genetic gift that turned them into exemplars, the truth is much more nuanced. Leadership is ...
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Guest Post from Art Inteligencia
It’s important to differentiate between a “brand evangelist” in a business context, and an “evangelist” in a religious context. When discussing how companies make money, we’re focusing on the business role.
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Guest Post from Robyn Bolton
When times get tough, the first things most companies cut are the “luxuries.” That includes their innovation teams. But as companies dismantle their labs, teams, and other structures, a crucial question emerges: Who’s working on growth?
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Guest Post from Shep Hyken
Do you want to be better or different? That’s the question that Sally Hogshead, an amazing professional speaker who specializes in being fascinating, shared in a recent speech I had the pleasure of experiencing. While most of her work is about ...
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Guest Post from Greg Satell
Over the course of my career, I’ve had the opportunity to lead a number of organizations and each one involved a series of steep learning curves. Even the most successful operations do some things poorly, so managing an enterprise involves ...
I hope you enjoyed this week's contributions from our guest authors!
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Sincerely,
Your Host - Braden Kelley (a LinkedIn Top Voice)
If you are a recognized thought leader or corporate practitioner with interesting case studies to share, please contact me to contribute. You can support this effort by investing in either of my books or by getting to the future first with my FutureHacking methodology (20+ tools).