Human-Centered Change & Innovation Weekly #144
Braden Kelley
Keynote Speaker, Best-Selling Author and LinkedIn Top Voice - follow for Human-Centered Change and Innovation Insights.
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This week we bring you articles from Shep Hyken, Mike Shipulski, Greg Satell, David Burkus, Braden Kelley, Howard Tiersky and Robyn Bolton on innovation, teams, leadership, design, purpose, strategy and customer satisfaction.
Any reactions to the articles? Leave them in the comments below!
Guest Post from David Burkus
Keeping a team motivated is the one of the most important aspects of a leader’s job. It’s also one of the most misunderstood aspects of a leader’s job. Many organizations still equate “motivating your team” with “designing the right incentives.” But more than four decades of research into self-determination theory have revealed the limits of these types of extrinsic motivators and offers a wealth of insight into intrinsic motivation and how leaders can leverage it.
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Guest Post from Howard Tiersky
Uber has taught us that even the most commonplace products and services are ripe with innovation. They’ve re-invented the taxi experience, and many people would agree that, given a choice, they’d never go back to the old way. Today, I want to give a shout out to another company, one that’s doing amazing things with garbage cans: ...
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Guest Post from Mike Shipulski
What people think about you is none of your business. If you’re afraid to be wrong, you shouldn’t be setting direction. Think the better of people, as they’ll be better for it. When you find yourself striving, pull the emergency brake and figure out how to start thriving.
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Curated by Braden Kelley
Drum roll please… At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut?
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Guest Post from Robyn Bolton
Purpose.? Goal.? Mission. ?You hear these words a lot this time of year.? Not because it’s the start of the annual business planning cycle but because it’s graduation season.? Across the country, commencement speakers and wise family members espouse the importance of having a purpose to guide and sustain graduates as they set out on their next adventures.
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Guest Post from Shep Hyken
What if I told you that satisfied customers could ruin your business? Most people think satisfied customers are happy and will come back. At least, it appears that way. Many years ago, I used to begin my customer service keynote speeches with a question:
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Guest Post from Greg Satell
In the 1960s and 70s, Route 128 outside of Boston was the center of technology, but by the 1990s Silicon Valley had taken over and never looked back. As AnnaLee Saxenian explained in 'Regional Advantage', the key difference was that while Route 128 was a collection of value chains, Silicon Valley built an ecosystem.
I hope you enjoyed this week's contributions from our guest authors!
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Sincerely,
Your Host - Braden Kelley (a LinkedIn Top Voice)
If you are a recognized thought leader or corporate practitioner with interesting case studies to share, please contact me to contribute. You can support this effort by investing in either of my books or by getting to the future first with my FutureHacking methodology (20+ tools).
Awesome lineup, Braden! I'm particularly interested in how customer satisfaction ties into innovation. Often overlooked, customer feedback can be a goldmine for innovative ideas.