HR managers should remind their employees about THIS all-year-long for successful employee benefits plan engagement.

Below are some of the most common questions your employees are asking, and conveniently, ALL can be answered by pointing your employees to the same resource:

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·??????What’s the name of my plan’s provider network?

·??????Where can I search for in-network providers?

·??????How much of my plan’s deductible have I met YTD?

·??????Where can I download an electronic ID card or possibly request a permanent ID card in the mail?

·??????What wellness resources and tools are available to me as a member of my health plan?

·??????How can I access any telemedicine benefits provided through my health plan?

·??????How can I price-compare the medical services I need?

·??????How can I search for my specific prescriptions on the carrier’s PDL list and even submit my routine prescriptions to mail order through my insurance carrier?

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All these questions and many more can be answered by simply pointing your employees to the insurance carrier’s MEMBER PORTAL. Do your employees understand the importance of registering and logging into your insurance carrier’s member portal? Do they even know (or remember) where to go to do that?

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As an HR manager, you can promote benefits plan engagement with your employees by simply reminding them during Open Enrollment and throughout the year that the carrier’s member portal EXISTS and that members should ACCESS IT regularly.

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Additionally, many insurance carriers offer apps for smartphones so that members may access their coverage details anywhere anytime. The days of walking into the doctor’s office with a physical ID card in hand are coming to an end. Most carriers’ apps even allow the member to pull up their own digital ID card rather than utilizing a physical ID card.

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Sprinkle reminders to your employees throughout the year about the convenience of utilizing the carrier’s member portal and empower your team to know their benefits. This helps build patient advocacy and engagement. And by taking time to proactively educate your employees, you may even receive less calls from them with common questions that can quickly be answered through the carrier’s member portal.

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