HR as Business’s PAL

Numbers don’t make a product or business successful. People do. People are the centre of every successful business. As an HR professional we wear multiple hats and play different roles as Strategic Business Partners.

Traditionally most HR’s have been following the transactional role of PAL to support the business and take pride in doing that role.

The Transactional HR role as a PAL is:

P – Payroll

A – Administrator of HR Operations

L – Legal Compliance

I need not elaborate on the above transactional HR Role as it’s self-explanatory.

It served the HR community and the business houses pre COVID to a large extent. Food for thought whether it’s time for the traditional HR role to undergo a change and makeover? Is the traditional HR Practices out dated and passed its expiry date?

Many HRs’ might either be in a denial or a disagreement to the above statement. A quick dipstick for you to validate on how today your internal customers / stakeholders perceive the transactional HR role and how are you adding value to the business during COVID times? 

During COVID times and beyond if you were to embrace the role of Strategic HR Business Partner it’s time to wear different hats and focus on the transformational role besides the transactional role.

The Transformational HR role as a PAL is:

P – Process Consultant

A – Architect

L – Lawyer

Let me elaborate the above in short for your understanding. This is illustrative:

P – HR as a Process Consultant isn’t coming in with answers, but instead focuses on helping design and facilitates a process where the organization itself could develop its own solutions in a way that is specific to the needs and capabilities of the organization - Systems Thinking Approach.

A – Co - create as an architect various intervention’s around employee experience across various touch points and employee life cycle – Design Thinking Approach.

L – Builds two way communication platforms seamlessly across the organization, Co - creates with the Business Managers the Purpose, Mastery and Autonomy for its team members, etc – Leveraging Engagement Drivers Approach.

Are you ready to play the role of transformational PAL to your business?

If yes, we are here to empower and support you in your transformational journey. This small change will create a big difference to you and your business.