HP Service Advantage - The Sum is Greater than the Parts
Oanh Phuong
Board Advisor, Executive and Organization Development and Change Management Coach. I assist executives and organizations to maximize potential to scale their businesses and yield optimal outcomes.
This saying certainly applies to HP Service Advantage’s offering. While each component of the ecosystem has its own unique value, the sum of all the components together makes a comprehensive and well-thought out portfolio that has even greater value to our customers than the individual services themselves. I am not referring to one specific technology or another, but rather to the articulation of meaningful service technologies that answer our customers’ business needs and expectations. In other words – the sum is greater than the parts.
With emphasis on proactive maintenance, problems are prevented rather than solved. Combining current and historical production data, our Print Beat technology alerts operators to unusual activity as well as suggesting ways to resolve issues and continuously increase efficiency of ongoing print operations.
Every effort is made to give customers all the tools to solve issues before they happen. And if an issue should arise, we deploy cutting edge Print Care remote support technologies to diagnose and solve problems on the spot. If that still doesn’t work, our service engineers will make timely on-site visits to resolve the issue. This proactive approach, combed with great technologies and service personnel, results in increased uptime, productivity and business growth.
Please have a look at the video and feel free to get back to me with your feedback and thoughts.