89% of customers stop doing business with a brand after a bad experience.

89% of customers stop doing business with a brand after a bad experience.

James Webb James Webb

James Webb

Business Consultant | Forward Thinking Leadership | Marketing, Skill Development, Manufacturing and Process Improvement

发布日期: 2017年11月9日
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The result? In 2016, poor customer experiences cost US businesses $68 Billion. 80% of companies believe their customer service is excellent, while only 8% of those companies’ customers share this believe.


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