How are you today? How are you really?
First published on September 09, 2020, by Stephanie Corking
How are you today? How are you really?
Great organisations who take employee engagement and employee wellbeing seriously, know that organisations perform better when staff are healthy, motivated and focused. Research consistently shows that “when employees feel their work is meaningful and they are valued and supported, they tend to have higher wellbeing levels, be more committed to the organisation’s goals and, importantly, they perform better too”.?
The relationship between levels of employee wellbeing and business performance is well documented, but how can leaders ensure that they are investing in their team's mental and physical wellbeing, and what should leaders be doing more of day to day to look after their teams…?
Learning to recognise emotional issues is a key strength of an effective leader, however, learning how to handle the ‘difficult conversations’ or ‘perceived conflict’ is something that takes work.
Your employees are human and they have bad days of course, but if someone is acting out of character for more than a few days, has been avoiding others, isolating themselves, or just do not seem like themselves, you need to acknowledge that behaviour and ask them what is going on and if you can help. Leaders and managers have a duty of care to understand what’s going on, it’s the right thing to do to have the conversation, not avoid it and think ‘I don’t want to embarrass them or make them (me) feel uncomfortable. Regardless of what the issue may be, when an employee has a mental or emotional problem, you need to talk to them and see what you can do to help them with whatever it is that is going on.
However, in the past few years, we have had the added issue that we have not been in direct contact with our team members as the whole world moved to more hybrid and remote working practices. Therefore, checking in with your team about their emotional well-being must be at the top of your agenda. Having the conversation (however awkward you may think it will be) is always better than not having the conversation, and by reaching out and offering some support you could be just the lifeline that person needed that day.
I reached out to some of the leaders that I work with and asked them for their top tips to tackle the well-being conversations….
One leader told me, “I found that having a zoom coffee or cup of tea helped to open up the conversation. All too often the ‘how are you feeling question comes at the end of a long operational call, so by putting a coffee in the diary, just like we would have done had we been in the office together worked really well for me and my direct reports”.
Another spoke to me about the importance of being open and honest… “Share honestly how you are feeling. As the leader of a large team, I admit to struggling to find the time to have one on one conversations with my team at the start of lockdown. Everything was discussed on team calls and I felt I was losing the connection with some of my team and as much as it impacted them – this also impacted on me personally. I started to share how I was feeling, how the kids were driving me insane and how I was struggling to stop working by 8 pm (to the annoyance of my wife). Once I had opened up about my issues, they started to as well, which meant we could have some pretty open and honest one on one chats that really helped overcome some hurdles. Now I have a one to one in the diary with each of my team every 2 weeks which has proved hugely beneficial to their mental wellbeing and productivity.
I also spoke with Caroline Michael, a hypnotherapist trained to deal with anxiety and stress to get the perspective from the employee's point of view…
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“As a therapist, I work with clients suffering from anxiety and depression and often they express concerns about how this will be affecting their work, what colleagues and their boss will think of them and it can be exacerbated if they feel they are unable to approach management with how they’re feeling. The decision of whether or not to confide in a manager, not knowing what reaction they will receive can be hard to make if they feel unsure that opening up will in some way affect how they are considered and their career progression for example. If a client has a positive and supportive response from their manager/ leadership team it can be hugely beneficial for them and their progress in overcoming the issue they are facing.?Creating an environment in the workplace whereby your staff feel comfortable and able to come to you with any issues they may be facing is of huge benefit both for the wellbeing of the staff and also for the overall productivity of the company”
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As a leader, the most important thing to remember when approaching a team member about any concerns you may have is to actively listen with empathy and without judgment.? It is in our nature often to try to offer advice but it is more helpful to use phrases such as ‘I can see that must have been hard for you to cope with, tell me how I/we can support you through this’ rather than ‘If I were you I would’ or ’Try to look the bright side, it could be worse’: both these comments have a positive intent behind them but can be received as patronising in the instance of the former or denying the reality of the person who is suffering in the latter.?
If you have specific concerns about a staff member, maybe suggest getting out of the office for a 121 in a neutral setting, people often find it easier to open up away from the workspace. If people are feeling isolated working from home, suggest a coffee in their local café to encourage them to get away from the laptop. Utilise an indirect approach in terms of body language and eye-line; do not sit directly opposite them or be too direct with how you voice your concerns and be aware that they may not feel comfortable opening up to you completely in the first instance, trust may need to be built, so start by showing them you are there to listen and that the support is there if/when they need it. Another great way of communicating is whilst walking. Whilst we may not be working alongside our colleagues right now, pop in your headphones and arrange a ‘walk and talk’. The combination of getting outside in the fresh air and talking can be a great tool to get people to open up and talk about how they are feeling.
TIPS TO START A WELL-BEING CONVERSATION
If you are affected by any of the topics mentioned in this thread are looking for support or need some advice to help someone else you know you can also find help by doing the following: