How to Win Customers

How to Win Customers

The Business world is experiencing a major revolution. Today’s clients are educated, informed, and have more choices to make. The global economy, geographic distance between sellers and buyers, is now irrelevant.

One of the greatest keys is to have long-term business success is quality customer service. Businesses with low service quality get a 1 per cent return on sales and may lose their market share. Businesses with high service quality get a 12 per cent return on sales. They gain market share, consequently, charge higher prices.

When we think of the business of success in most of us, think in terms of dollars, statistics, cents facts, and other figures. Every corporation’s greatest assets are its clients since, without them, there is no business.

The measure of business success is determined by the actions of clients and the staff who serve them. Always reward your customers, and you’ll create and keep them.

How to win your Customer:

Customers are far more persuaded by hoe deep your beliefs and emotions than any amount of knowledge or logic you possess. Customers don’t care about how much you know until they get to know how much you care about.

? Your products and services

? Them

If you get to know what you are redoing, love what you are doing, and believe in what you are doing, you will be totally sold on the services and products you offer.

There only two things people ever buy. The customers will trade their hard-earned cash for just only two things:

? Good feelings

? Solutions to problems

Customers will only buy when they feel good or glad about you and your service and products.

The company may have the finest services or products in the market, but how customers feel about them will determine how successful the business will be. If they are feeling good, they will definitely by and come back. If they feel bad about them, they won't buy or come back.

Point to note

1. Develop an indisputable interest in and appreciation for your clients.

2. Always praise and recognize people for whatever they would like to be praised and recognized for.

 3. Always put the client at ease as you establish rapport.

 4. Always humor whenever it is applicable and appropriate.

 5. Always allow them to know that you are thinking of them

The client's Perception is everything:

It is not the quality of service you give to you, but it is the quality of service that your customer perceives that makes them buy and come back.

If article has helped you in any way--or if you have more tips of your own--please don’t hesitate to share in the comments box!