How Whoosh Enhances Staff Efficiency to Impact the Member Experience

By Team Whoosh

In the world of golf course operations, creating an exceptional experience for members and guests is essential. At Whoosh, we believe the path toward creating that experience hinges on your staff’s ability to be efficient, all the while creating a more personalized service for your members and their guests. By leveraging modern technology and tools like our own, increased efficiency comes naturally.

Our technology has been known to save private golf club staff 20+ hours per week, and we’re actively building the same capabilities for public facilities to reap the same benefits. Here’s how Whoosh enhances staff efficiency to positively impact the member experience:?

Improved Communication = Time Saved

Traditional radio communication has its limitations, especially in large, busy, outdoor environments like golf courses. Plus, staff find walkie talkies to be cumbersome and distracting, especially when they are assisting a member or guest on-site. Moreover, radios still require staff to worry about transcribing or manually entering data following receipt of a radio transmission. Whoosh addresses these challenges with our modern chat and text capabilities, which significantly improve both staff-to-staff and staff-to-member communication, and reduce overall data loss and inefficient traffic. Because Whoosh is tablet and cloud based, it enables staff to communicate virtually, in real time, significantly reducing your reliance on radios and pen/paper. This allows for clear, instant communication without the noise and interruptions associated with traditional radio use and allows staff to step away from the desk at the pro shop. And when staff are untethered, they become more available to your members.?

Whoosh’s communication tools support both one-on-one and group messaging, making it easy for staff to coordinate activities, share updates and address issues promptly. Whether it’s a quick message to a colleague or a broadcast to the entire team, our platform ensures that everyone stays informed and connected with the same speed and ease they are accustomed to off the course.?

Communication with members themselves is equally important. Whoosh enables staff to send personalized messages to members quickly and ensures they have the most up-to-date information, leading up to their booking. Our system makes it easy to keep members engaged and informed–whether it’s a reminder about an upcoming event, a special offer or a personalized greeting. We’ve also built a stand-out feature that allows players to leave notes for staff in their bookings–giving them increased capability to make requests or share preferences that will enhance their on-site experience.??

Enriching Member Rosters = More Personalized Service

Another way that Whoosh improves staff efficiency is through our enriched member rosters. Our rosters hold all the information about a member that staff need to provide the best service possible. We compile comprehensive photo profiles for each member, including their core demographics, handicap index, bag number, preferences, past interactions, special occasions, and more. By leveraging this type of data and providing it all in one place, enables staff to greet members by name, access their favorite tee times and offer personalized recommendations, creating a more welcoming atmosphere, all within a few clicks. After all, personalized service is a hallmark of great hospitality.?

Enriched member rosters are especially useful for clubs employing seasonal staff, as well. With access to member information and profile photos, seasonal staff can recognize and address members by name, creating a more personalized and welcoming experience the minute these players step on premise. These detailed profiles have preferences and past interactions, allowing staff to anticipate needs and provide tailored services, saving time, reducing repetitive questions, and streamlining the check-in and check-out processes.

Seamless Integration = Better Data and Reporting

Whoosh seamlessly integrates with other best-in-class software systems using “bi-directional syncing.” Because we offer multiple integrations with other software systems and popular tools used by clubs (like Pacesetter, Golf Genius, Tagmarshal, GHIN, etc.), what you update in one place, auto-populates throughout. This integration eliminates the need for redundant data entry–another time saver–and ensures that staff always have the most current information at their fingertips. Most importantly, this means all member and guest data is up-to-date and easily accessible at all times.

This, in turn, positively impacts data and reporting. Our use of this type of syncing extends to integrating with accounting systems and CRMs (Jonas, Square, etc.) as well. This ensures comprehensive and accurate reporting options that are far more robust than our competitors. With Whoosh, you get insights into customer usage across the facility, helping you make better, more accurate decisions about your club.?

At Whoosh, our mission is to enhance staff efficiency to elevate the member experience at golf facilities. By enabling personalized service and attentive communication, we significantly boost member satisfaction and loyalty. Our platform streamlines operations, minimizes disruptions, and enhances the overall experience for members, guests, and staff. With valuable data insights, golf course managers can make informed business decisions, giving your club a competitive edge. In a market where innovation is key, Whoosh’s industry-leading technology demonstrates your commitment to growth. Experience the Whoosh difference and elevate your golf course operations—book a demo today.