How Warranty Management Process Software Can Automate OEMs Warranty Tasks?

Every automotive OEMs have their own challenges, but when it comes to warranty management, it’s an exceptional task for them. It involves multiple levels of coordination from authorized dealers, employees working within the organization, and logistics support also. Automotive OEMs need to optimize their resources and adopt digital technology to keep the operational cost low while attempting to increase profitability and customer satisfaction.

Doesn’t it sound so easy?

Perfect warranty management process software allows OEMs to combine mechanical and administrative aspects of warranty claim management tasks to meet customer expectations and balance the workforce and save revenue. In today’s advanced ecosystem, automotive OEMs should consider adapting new technology to optimize the business process and save time.

However, before we discuss warranty management process software, let’s dive into some of the common issues faced in warranty processing.

Claim Processing Difficulties

For automotive OEMs to be successful, a certain coordination process has to be implemented and well-executed between the dealers and automotive OEMs.

With a poorly coordinated process, it will take time before the actual instructions and details from the dealers reach the OEM and vice-versa.  

A good warranty management process software can solve claim scheduling adherence by enabling online coordination between both parties and keeping track of all the happenings in real-time. This will significantly improve the rate of jobs completed without error.

Data Capturing & Performance Management

In the era of social media, data is the world’s most valuable resource. In today’s digitally connected word data is produced in infinite streams.

The amount of data collected from end-customers and their online analysis can OEMs apart from the competition. The problem that many automotive OEMs face is that they lack precise and clear data that can help them in decision making. Most of the OEMs still rely on manual methods to get accurate analytics.

Today, there are varieties of warranty management process software that will help OEMs in eliminating such an issue, but it’s always better to analyze a technology before implementation. 

The warranty management process software from Intellinet offers: 

• Claims can be filed online with all the necessary details and actions on particular can also be checked. 
• Complete transparency into the process.
• It can be integrated with the existing setup and no special hardware required. 
• Instant notifications for users working on both ends.
• It comes with multi-browser compatibility and multi-lingual capabilities.

With over 15 years of experience as an independent solution provider for the automotive and other machinery OEMs, Intellinet provides solutions built on the dynamic platform. Intellinet offers a next-generation unified technology solution that helps OEMs, dealers, and distributors to overcome the industry challenges. The software helps in transforming existing operations and processes through cloud-based services. By collaborating with the existing setup of OEMs, it is easy to set up the software and automate the work processing. For more details about the software or to schedule free demo, feel free to connect with the experts at www.intellinetsystem.com