How Warranty Analytics At OEMs Can Reduce Cost And Increase Profit?
Amit Kumar Shrivastava
Business Head at Intellinet Systems | Market Leaders in After Market Software Solutions | Helping OEMs Drive Operational Efficiency | Advanced AI-Powered Suite of Aftermarket Software Solutions
Every year warranty claims eat about 2% revenue of OEMs. That’s why OEMs are so much concerned about the revenue of organization. A small reduction in this claim value will have a huge impact on them. Apart from this, various direct and indirect costs are associated in the organization expense. Also, customer safety and trust may be at stake which could have a detrimental impact on OEMs brand image. Due to such reasons OEMs need an automated way to manage their claim processing and reduce claim expenses by indentifying fraud claim at entry level. Warranty management system from Intellinet is the key to achieve these goals.
Warranty management is not just for data scientists. A successful warranty claim management strategy is required to perform work functions digitally, enable automated data collection and linking internal departments of OEMs to access data faster. Thus, an OEM should understand three things: the benefits warranty claim management software can bring, what is necessary to implement automated warranty? And what automated warranty management can do for them?
An OEM must consider the below given aspects of warranty claim management:
- Easy data collection system
- Also consist of extended warranty program
- Warranty fraud can be detected easily
- Spare part replacement process will be easy.
- Regular analysis and R&D process to make services better.
Are you aware of what is driving most of your warranty expenses? Are you offering right warranty solutions to end customers? Are you collecting the customer data in right way? Are you sure that as an OEM you are following perfect process to satisfy customers? If your answer is NO, then warranty Management system is for you. You may be surprised by this, but that’s true as people today want to avoid problems because of spare parts in their automotives. Warranty management system provides the complete security to all the parts and makes the return/replacing processing very easy. Also, claim handling process is automated, that OEMs are handling manually till now. This software is need of time if one wants to move forward with technology. Developed by Intellinet systems, the software is already in use by various big automotive OEMs and dealers.
The software is to provide benefit the OEMs, manufacturers and dealers of the auto parts industry. This can help in generating automated warranty claims and reduce the time consumed in generating manual claims. This software is one stop solution to fulfill all the needs of warranty processing, as it is capable of integrating with other existing software’s. It helps in generating claims, tracking parts online, customer information record, authorization of return and a lot more.
The automated warranty claim management tool from Intellinet will help OEMs in warranty analytics and fraud detection. Also, new opportunities will introduce to OEMs and will provide them a solid foundation to take their warranty management strategy to the next level.
If you have any query regarding this software or if you wish to enjoy free demo of the software, just connect to our experts at www.intellinetsystem.com